catheine cline: we have been going here for over 6 years and just love everyone there. our cleaning appoints were rescheduled 3 times and still I was told they wont have a hygienist until next may. what is going on- the phone rings and goes to a message relating to the chemical fire in Oct. this is mid Dec. we need to at least be able to find out when we can pick up our records.
Joseph Malette: I had to have two teeth surgically removed and I was so nervous and in so much pain. The Dr and staff were so kind and helpful and put my mind at ease. They made sure I was comfortable and I was amazed by how quickly I was done. I never felt any pain during my procedure. I have to have a lot more work done and I will be returning. I highly recommend them if you if you need oral surgery. Everyone was amazing
Monika Davis: I highly recommend Dr. Brandon Lynch at Ardent Smiles! Having been his patient at a previous office, I happily followed him. He has a wonderfully personable approach that immediately puts you at ease. I also appreciate that appointment times are consistently well managed, which is so important with a busy schedule. Dr. Lynch takes the time to ensure you understand and are comfortable with his recommendations, and the quality of his dental work is excellent. Furthermore, the positive and friendly staff at Ardent Smiles has made every visit a pleasant one, even when I was in pain.
Dream Bag LLC: This was my second time coming to this place, my first time we had to wait in the chair for 40 minutes, now we had to wait for 1 hour and 2 minutes for the doctor to come.
Is this really true?
Yes my appointment was at 10:00am and we waited in the chair for 1 hour and 2 minutes for Nakeeah (dentist) to come ,the cleaning took 10 minutes
So we left the place at 11:13am
Now, the computer system said that we should’ve been done by 10:40am but by that time we were still waiting for the dentist to come
They need a better schedule cause it’s insane to be waiting for so long. TBH It has been the worst dentist place that I had ever visited. Definitely I’m not coming back
Thomas And Tim: Unfortunately, my experience did not meet the level of care and service I have come to expect from a health care provider. Specifically, we were advised on three separate visits that we had an outstanding balance for my kid’s braces after these were paid in full almost an entire two year ago. We provided the receipt each time and was advised this was adjusted accordingly. Then we’re told that he needs continued coverage for another year and they’re requesting an additional $5K, well he has insurance and it’s covered per my conversation with our insurance company. However, each time we’ve attempted to speak with someone we’re routed to a call center, delaying my kids service now for almost 2 months! With only text message responses resulting in no solution or resolution. The lack of professional is unacceptable and simply poor. Their staffing issues is not our (Customers) fault, it’s poor leadership. There are supplemental staffing options available however that would require someone to be concerned enough to consult with those staffing vendors. The inadequate communication, unprofessional behavior, or issues with treatment, is totally unacceptable.
I appreciate the importance of providing high-quality patient care and understand that challenges can arise; however, I believe it is important to address these issues so that future patients do not encounter the same difficulties. My kid is still at home, with broken brackets due too a lack of follow through and accessibility. (Now approaching 3 Months)
I would not recommend this provider to ANYONE!
