Mavis Tires & Brakes - Milledgeville (GA)

5 /5 Rain Won: I had a great experience here! They were quick, answered all my questions clearly, and even matched the price I was originally quoted over the phone. Really appreciated the honest and efficient service! Jessica at the front desk was my main contact but everyone there I met was very professional and kind. I was in a pinch as I had a flight the next day so appreciate the quick turnaround!

1 /5 Don Butler: Worst service ever, so many mistakes, errors. I went in the day before and set everything up. Ordered tires, also wanted an alignment and all 4 tire pressure sensors replaced. Wanted everything done in the one visit. Put a small deposit down to order the tires, should have been easy. I was given a price and a time to drop off. Arrived on time, wife met me at the store and we planned to do some shopping while the tires were being replaced. Drove by and it looked like work had stalled so I stopped in? They said the wrong phone number had been put in the computer and they had tried to call me. First, they had an invalid telephone number for me, so I couldn’t be contacted. The reason, I was given the incorrect price for the sensors and they needed approval for the price difference, now it’s going to cost $400 dollars more than quoted, really. They have a set price to replace even though I’m already paying to have the tires removed and balanced, I declined! Came back at 5:30, they close at 6pm and my truck still hadn’t been aligned. I asked to forget doing the alignment and just wanted to pay for the tires and leave. Maybe 10 minutes later they pulled my truck up to the door and my wife gets in. Went over to ask her if it has any problems to call and not wait till we get home. While at the door I noticed warning lights having to do with tire pressure! 2 of my sensors still worked. Thought it might be an error on the 2 working sensors, NOT. Had gotten out my gauge and checked, all 4 new tires were way way off. How can that be, everybody knows recommend tire pressure are printed on the drivers door pillar. This is a 3/4 ton pickup rear tire pressure is 75 lbs, one was at 38lb. All 4 tires were off 25 lbs each. Had them fill the lowest one, but spent 30 minutes the next morning getting them correct. I came here to find a new place to get tires and have basic services taken care of. Fairly new location here in Milledgeville, thinking tires are there bread and butter and would do a good job, wrong. Worst service ever and the manager knew. Gave them a week to call me but I haven’t heard a word, that’s why I’m posting this. Lost a new customer for good.

4 /5 Haley Hargrave: Came in early one morning and didnt have an appointment with them, but they were able to get me in and fix our tire issue fast and thoroughly. All the staff were awesome, very friendly, and eager to help. However, the woman who ran the front desk. She was not professional nor was she friendly. She had gone to the restroom and stayed in there for a long period while having a conversation with someone on the phone. As you could hear pretty clearly through the door from the waiting room. The entire time she was in there the front desk phone kept ringing and ringing. She stayed in there talking for a good amount of time. The other staff workers came to the restroom door and kept telling her that a customer was on the phone. Kind of taken back from that whole situation. Other than that thank you to Mike and all of the other staff workers who helped fix our tire issue to get us on our way.

5 /5 Ansley Stone: The lady at the front desk was very helpful and kind! They saved me a lot of money in repairs and were very efficient with time! I recommend making an appointment online as it does get crowded the later in the day that you go! Overall great experience!

5 /5 jody sue: After looking all over town for my odd sized tires, stopped at Mavis. They didnt have them on site, but immediately called another store and arranged to have them waiting for me first thing the next morning. Got me in and out quickly as promised the next morning. Was headed out of town, so this was really appreciated. Excellent customer service, fair price and quality work. Would definitely recommend.