1 /5 Nikki Nixon: Ive been to Designer Nails several times now since Ive moved to the area. Ive given my business to Cindy and always walk out of there 50/50 with being happy. Most of the time I have to shape my nails when I get home because they are too thick or crooked. Ive had issues with Cindy all the time Ive seen her. Sometimes shes nice but most of the time she is super irritated. She doesnt listen to what the customer is asking for and shes created little "mini scenes" before but speaks in her native tongue, which you can clearly tell shes sitting their taking about the person shes doing the nails on.
Today I came in around 4:10 and still gave my business to Cindy. Why, because Im not always unhappy with the qualify of her work. Mind you, she is in the service industry and Im paying for the service. Am I crazy for asking for a change in shape? Or for her to file a nail straight? Or to fill in a massive gap from the cuticle because it still looks like over a weeks growth? I am picky with my nails but Ive always taken care of the nail techs. Who wants to spend $100+ for crappy and crooked looking nails that look like they already have a weeks growth? I know that I like the powder to be pretty close to the cuticles. Im not asking for them to be on my cuticles but I also dont want them to look like they were done a week ago either after spending what we spend on our nails. .
Cindy must have woken up on the wrong side of the bed today. She wasnt pleasant at all and was super rude not only to me but she made a complete ass of herself. I was absolutely embarrassed and mortified that she was behaving the way she was, raising her voice and creating such a scene for the entire shop to hear her. I think she is seriously an unhappy person in general. Shes never really welcoming at all and shes always got this look on her face that she doesnt want to be there. If thats the case, then dont be there. But dont ruin everyone elses day with your terrible attitude.
So she asked what shape I wanted. I tried asking what she thought if I went back to the square vs the pointed. What does she do, files my thumb down and tells me it wont look good. So shes on her rant as she decides to fill my nails. I tell her to please keep them thin as they were a too thick last time. She filed them down so thin that I felt it burning on the nail and she nicked several of my cuticles. So finally I say, leave them the shape they are and lets shorten. She wasnt happy that I asked to have them shorter. She raises her voice, you want them shorter now? And I said yes. My nails on the right hand were so crooked I asked her to shape them and that is when she basically lost it and raised her voice again and created a show for everyone. I sat there and just listened to her spew out whatever she was going to spew out and finally said enough is enough, Im done. Told her never in all my years of having my nails done have I ever been spoken to or treated this way. She kept going on and on and wouldnt stop. The owner came over and she was still putting on her show and just asked if she could finish doing my nails.
I have referred Cindy to many people but never again. If you go here, ask for Kelly or the owner, Le. Do not ever ask for Cindy. In fact, I asked if Le was the owner and she said yes but shes not tough. I told her she needed to be tough because Cindy is a bad reflection of the entire shop. And her behavior was totally inappropriate. If it was my shop, she would have been fired a long time ago.
This is so unfortunate because I thought I found a great nail shop in the area. The owner is very nice and she will continue to lose business because of the one rotten apple, Cindy.
I didn’t even get my pedicure done. I paid and I left.
