1 /5 Andre Nicole Springer: Dr. Fraser is an awesome, knowledgeable, and professional Periodontist that is good at his craft. His Hygienist, Sabrina and Shanteekah were amazing. They were always pleasant, professional and had a smile on their faces.
On the other hand, his Office Manager, Jennifer S, and former front desk, employee, Nancy, were horrible with a capital H! They were unprofessional, confrontational, aggressive, and nickel and dimers. They made every telephone call and office visit miserable. They made Dr. Fraser’s practice seem desperate for money and I am sure that was not the case. After one of my visits, they had the gall to try and get me to sign an updated contract with a two thousand dollar increase ($2k)! When I tell you, if I was not on my toes, I would have been stuck with a higher balance. Jennifer had the nerve to demand, I pay forty-five dollars ($45) for treatment gel when it was included with my trays. She also tried to charge me four hundred and eight five dollars ($485) for a bottom mouth guard. I am not sure if the office staff received commission for up-charging, but their business practices were downright unacceptable and egregious. If my credit was not important to me, I would have stopped going to appointments after my second visit.
I am big on customer service and time and time again both Nancy and Jennifer missed the mark. I am sure they costed Dr. Fraser some clients and lots of money. Although Dr. Fraser is a awesome doctor, I will not refer anyone to or patronize his establishment again. To be honest, I am so glad I am finished my treat plan. Unfortunately, the aggravation I experienced during and after every visit, was not worth the convenience of location to my home. Moving forward, I will find a new Periodontist. If I have to drive an hour and a half in the middle of Atlanta’s rush-hour traffic, I will gladly take the journey with a smile on my face!
I am praying things turn around in the office now that they have a new office employee, Christyle. During the two telephone calls and two follow-up visits, she appeared to be very welcoming and pleasant. Consequently, Dr. Fraser deserves the best staff because he is a great periodontist that knows his stuff!