BMW of Albany Service - Albany (GA)

1 /5 Lavendra Shootes: I am very disappointed in the customer service at BMW of Albany. They consistently do not have front desk help to answer the telephone. My car was in need of having a tire changed since it does not have a place for a spare tire. When I called to get an update and to pick up a loaner I was told no car was available after customer support informed me in a text that arrangements were made. The sales representative who finally answered the phone told me that the service support was busy and that no cars were available. He was rude in expressing I need to get in line. When I make my payments on the I7e you did not tell me to get in line. I was treated better at Nissan.

1 /5 James White: Today I am giving BMW of Albany a one star rating for their service department Managers Customer Service, Customer Care, & Communication! We waited two weeks for an appointment. They were supposed to deliver a courtesy vehicle and take our vehicle to the shop. I must emphasize since we purchased this vehicle and had it serviced using the same protocols at BMW Albany we have NEVER had an issue like this. We received a message on 8/15/22 in the a.m. that the service manager new what the problem was and we needed to be walked through a diagnostic/repair. My wife and I were not available to do that. My wife called and spoke with the manager and informed him she was on a conference call and I was at work. (Our car inadvertently changed lanes while operating with no input from the driver; scary!) I left two messages for the service manager, one at approximately 10:10 a.m. and another at approximately 4:00p.m. I did not receive a response or resolution. Thus the one star ⭐ rating.

5 /5 Padgett John (ColdAsPolarbearsToes): Great business that is locally owned and operated. They always attempt to go the extra mile to exceed a clients expectations.

5 /5 melanie johnson: Extremely courteous and timely.