Maria Guillen Their customer service was horrible, they dont keep their word with anything. They give you a certain price, and then change when it comes time to pay. They never answer the phone. They keep adding things on to your bill without consulting with you. I will never bring any of my cars to them, as they like to rip you off .
1 /5
Tommy Bell The only complaint I have is the lack of communication and accountability. I just dont think "white glove" service exists anymore. August 30th 2024, Jan 10, 2025, Feb 11th 2025 & Feb 20th 2025 are the dates of service and the combined amount spent $4,560.06. The labor cost jumped from 143.00 per hour to 155.00 per hour. For that amount of money spent the communication was horrible. Every time my car was serviced I had to call due to my car not being ready on the date advised. From babies being born(blessing), people out with the bubble guts, to multiple techs called out sick, to the vendor didnt deliver the fluids/parts, to itll be ready tomorrow by the close of business... I only found this stuff out because I called. Only once I received a call to be advised MB sent the wrong part. The young lady at the desk should call it quits; you can sense her lack of compassion for any inconveniences. Shes seen my face at least 1/2 dozen times and still didnt recognize a paying customer. No gas cards, no discounts of any sort, nothing to say "customer this is our fault and we simply want to make it right." Ive given it multiple chances. Not to mention I also got an estimate for additional work that totaled another 4k... I think Ill look for a new shop at this point. There are signs all over the shop about extra charges, if youre grouchy, mean, etc a 200.00 charge, if you watch 165 per hr, if you help 175 per hour, if you worked on it first then bring it to them 195.00 per hour... although this may be a joke, the communication levels isnt. Beating the customer to the punch equals referrals and customer retention.
3 /5