chelsea sowers I had a deeply disappointing experience at Decatur Auto Tech, and I feel it’s important to share.
I brought in my 2008 Mazda Miata for a few specific issues, including a non-working cigarette lighter. I was quoted $90 for a basic adapter—far above normal pricing. After I questioned it, they agreed to reduce the charge by $60, but only knocked off $30 in the final bill.
More frustratingly, part of the reason I agreed to the repair was their assurance that it would restore connectivity to my stereo. It didn’t. When I brought this to their attention, their response was dismissive and unprofessional—essentially telling me “tough luck,” with no attempt to stand by their work.
They also performed services I never explicitly authorized, and only informed me of a $60 increase in the cooling fan price after the work had begun—leaving me with no meaningful opportunity to make an informed decision.
What’s worse, I couldn’t shake the feeling that I was being taken advantage of as a woman. The way I was spoken to, disregarded, and overcharged raised red flags that I believe many women will unfortunately recognize. It was condescending and exploitative.
Between the inconsistent pricing, unauthorized work, failed repairs, and dismissive behavior, I left feeling unheard and taken advantage of. I won’t be returning—and I urge others, especially women, to proceed with caution.
1 /5
Spence Management Consulting Services It’s crazy I read the comments and most people had problems with their a/c. I brung in my 2014 mustang in for a/c to be fixed and it was a total of $350 plus warranty. It went out again the next summer she ignored the warranty. So I paid again because I needed air bad in my car. (Then I realize she was just getting over) when she claim it was a leak but she couldn’t find it so she did an a/c recharge and the a/c went out within a week. I was told to bring it back again after I paid for the recharge so she could find the leak but it would be extra so I didn’t even bother coming back at all.
1 /5