Decatur Auto Tech Inc. - Decatur (GA)

1 /5 chelsea sowers: I had a deeply disappointing experience at Decatur Auto Tech, and I feel it’s important to share. I brought in my 2008 Mazda Miata for a few specific issues, including a non-working cigarette lighter. I was quoted $90 for a basic adapter—far above normal pricing. After I questioned it, they agreed to reduce the charge by $60, but only knocked off $30 in the final bill. More frustratingly, part of the reason I agreed to the repair was their assurance that it would restore connectivity to my stereo. It didn’t. When I brought this to their attention, their response was dismissive and unprofessional—essentially telling me “tough luck,” with no attempt to stand by their work. They also performed services I never explicitly authorized, and only informed me of a $60 increase in the cooling fan price after the work had begun—leaving me with no meaningful opportunity to make an informed decision. What’s worse, I couldn’t shake the feeling that I was being taken advantage of as a woman. The way I was spoken to, disregarded, and overcharged raised red flags that I believe many women will unfortunately recognize. It was condescending and exploitative. Between the inconsistent pricing, unauthorized work, failed repairs, and dismissive behavior, I left feeling unheard and taken advantage of. I won’t be returning—and I urge others, especially women, to proceed with caution.

1 /5 Spence Management Consulting Services: It’s crazy I read the comments and most people had problems with their a/c. I brung in my 2014 mustang in for a/c to be fixed and it was a total of $350 plus warranty. It went out again the next summer she ignored the warranty. So I paid again because I needed air bad in my car. (Then I realize she was just getting over) when she claim it was a leak but she couldn’t find it so she did an a/c recharge and the a/c went out within a week. I was told to bring it back again after I paid for the recharge so she could find the leak but it would be extra so I didn’t even bother coming back at all.

1 /5 jason hill: Dude at front desk is the WORST, Second they havent actually fixed the problem with my car on the 5th attempt but Ive been charged 5 times now. Third, they charge $140 for diagnostics when everyone else charges $90... STAY AWAY from this place..

1 /5 olatunji cunningham: DROVE my car up there to get a diagnostic on to see why my battery kept getting drained and ended up having to get it TOWED away from there. They charged me $80 to tear up my car. Drove the car up there and all of a sudden the key ignition won’t even turn. Coincidence? All I know is an attempted diagnostic has become an possible $2500 ignition problem that they CANT FIX and are not willing to try to fix AFTER they possibly broke it. Also my car was left in the rain with the door open because all of a sudden it wouldn’t close. The mechanic tinkered with and couldn’t get to close so he gave up. The owner lady actually ended up fixing it on her own after barely looking at it. That says alor about the mechanic. If he almost broke the door, there’s no telling what he did to my ignition. Basically, I will never recommend this place. Never.

5 /5 M S: Vi is incredible and her shop has excellent customer service. My sister and I needed a flat tire changed and she not only found a place with affordable tires for us but helped us transport it to replace it. Highly recommended family-owned business.