Gabby Watson I am very disappointed! I was hesitant to go here but I needed something close to home so that I didn’t have to drive my car any further. Big mistake. I trusted them that they’d find the problem and fix it. Instead a week after leaving the shop my check engine light was back on. I brought it back to them to correct the problem. And they “did” but not even a few days later, check engine light was back on along with a message telling me that my Engine Temperature was hot and to service electronic throttle control. Which was not an error message prior to bringing it in to them. On top of that they wanted another $195 to do something that they called level 1 testing. The claim was that I needed a Thermostat Rationality DTC set and I paid $1200 for a problem that was not resolved only to be asked for more money. In all honesty I would like my money back!
1 /5
Honey Bryant Chloe’s Auto Repair – Honest, Professional, and Thorough
I can’t say enough good things about Chloe’s Auto Repair. From the moment I walked in, I was treated with respect, transparency, and genuine care. Zack, the lead mechanic and the other mechanics, went above and beyond to help diagnose my vehicles hybrid system issue, something other companies had tried to brush off or misdiagnose.
They took the time to explain every code, every possible cause, and what steps were needed next. Unlike many places, they weren’t just trying to sell me something. I could tell they were committed to getting it right. Zack even offered to speak directly with another company on my behalf to help resolve a warranty issue.
This team is rare: honest, knowledgeable, and truly invested in their customers. I left feeling empowered and informed, and I’d absolutely recommend Chloe’s Auto Repair to anyone needing reliable work done with integrity. They’ve definitely earned my trust and business for the long haul.
5 /5
Maro Gang Went here for the first time to get an alignment on my 2017 Honda Accord. They did a lazy job on it, saying that the front camber and caster is not adjustable when in fact it is, there are bolts that are eccentric w slots to move the shock/strut assembly. I also wasn’t satisfied with the rear camber as my rear is FULLY adjustable and they have one side at -2 and the other at -1.2. So I took it back to give them a chance to fix their mistakes. Well they didn’t, this is basically a toe and go alignment shop and they don’t care about doing the job right. Will never return and will suggest to others not to get an alignment there. 1st pic is when I took it there, and 2nd is when I took it back.
1 /5