The Buckson Family By far one of the best dental locations I’ve been at. I was comfortable, staff were amazing/engaging, and they answered everything I had questions on. Explained the entire process of what they were doing, and what next steps would be. Smooth appointment all around - thank you to the entire team!
5 /5
samantha maraj Extremely disappointed with the overall experience. I scheduled appointments for both my daughter and myself back in December 2024, clearly stating that they were for new patients and needed to include cleanings. I was also assured that the location accepted our insurance.
About a week and a half before the appointment, I received a call stating our insurance wasn’t accepted—fortunately, I had supplemental coverage. When we arrived, I verified that the insurance was in fact accepted.
Despite all of that, I was informed my appointment would only consist of x-rays and scanning, and I’d need to return on another day for a cleaning. I asked to speak with a site lead, but was told that person was on vacation and there was no one else available to address my concerns.
I kept my daughter’s appointment, as she hadn’t had a cleaning since June due to our recent PCS military move. The dental hygienist who worked with her was kind and respectful, and I truly appreciated that part of the visit.
However, I had taken time off work and waited months for this appointment, only to be left frustrated. In addition, now my daughter and I will not have the same appointments moving forward and our schedule will be completely off and work will have to be missed more than preferred.
This experience showed a lack of communication, accountability, and professionalism. I was told a call center was involved, yet I spoke directly with someone at the office to confirm both the type of appointment and insurance. This situation needs to be addressed seriously.
1 /5
1JOHN L I have had really some bad experiences here with this dental office. My hygienist is great he does a fantastic job. But they can’t keep the same dentist in their office. I had a dentist who was very unprofessional doing a tooth repair and she had her friend was over me talking about the outing at a bar they went to. Then she drilled and to far and that made me to go get a root canal done. Lord then I had to come back there to get fitted for my crown and they did it. And when it came back it wasn’t right. I told them that it wasn’t filling right in my mouth. Then they filled it down but around my gum line it wasn’t all the way down. And know they are saying that they have found that it could be starting an infection.
So I recommended you to another place. If you want just a cleaning my Hygiene is good but if ever need anything else please don’t go
1 /5