1 /5 Nicole Akpunku: A Disappointing End to Two Years of Loyalty
If I could given them ZERO STARS, I would! I have been a loyal customer of this nail salon for over a year and a half, consistently booking my appointments in advance and trusting them with my nail care. However, after repeated instances of poor treatment, lack of professionalism, and outright rudeness, I can confidently say I will never return.
The most recent experience—on my birthday, no less—was the final straw. I had scheduled an appointment as I always do, arriving early out of courtesy. Upon checking in, I was bluntly and rudely informed that my nail technician was not in. No prior notice, no courtesy call—just a harsh remark telling me that I should have called ahead to confirm, even though it is their responsibility to notify customers of cancellations.
Still trying to salvage the situation, I mentioned my pedicure appointment and was met with more hostility, being told I’d have to wait 30 minutes. I agreed, but after a while, I asked if another technician could do my nails. That’s when the situation became truly appalling—I was told that no one would do my nails because I was “too picky.”
Let me be clear—I always choose simple, professional styles. As a healthcare professional, I stick to natural colors and never request anything extravagant. The only thing I am particular about is the shape of my nails—I prefer a clean, almond shape, which is a basic request that any skilled nail technician should be able to accommodate. You would think being “picky” meant I asked for intricate nail art on every finger or an extremely complicated shape, but that’s far from the case.
This isn’t the first time they have mishandled my appointment. A few days before I was set to travel for my engagement photos, they forgot to schedule my appointment, leaving me scrambling at the last minute. When I arrived, they initially tried to refuse service altogether, but I stood my ground and was eventually taken care of. Despite these constant inconveniences and poor treatment, I continued to give them grace time and time again, hoping for improvement.
I explained that it was my birthday and that I had plans later in the day, hoping for some level of understanding or customer service. Instead, the manager showed zero concern and continued to be short and unpleasant, as they have been on multiple occasions in the past.
To make matters worse, I later called the salon to inform them of how rudely I had been treated. Instead of offering an apology or attempting to resolve the situation, the manager (Julie) hung up on me. This level of unprofessionalism and blatant disrespect is completely unacceptable.
This salon has repeatedly shown a complete disregard for customer service and fails to uphold even the bare minimum level of professionalism. If you’re looking for a salon that values its customers, respects their time, and treats them with basic decency, I strongly advise you go elsewhere.
