Ulta Beauty - dawsonville - Dawsonville (GA)

5 /5 Charity jordan: Let me start by saying Ive always stayed away from these stores and choose to use cheap drugstore makeup that don’t match my tone because the “mean girls facade” that surrounds these places. But I walked in was immediately greeted by Kyla and this sweet soul spent a solid hour and a half walking around applying products to my face and teaching me about how to apply and the best tips and tricks and color matching she is the reason I will continue to return. She loves her job and does fantastic with customers. The other workers on the floor today gave recommendations as well but I have to hand it to Kyla. She needs a RAISE!!!!!! Nice neat location friendly staff. Would definitely recommend.

5 /5 Ryan Jhunita: I love this Ulta! Mrs. Tammy makes this place so fun for me and helps me feel amazing everytime.

3 /5 Sydney Batterham: I went to stock up on my mascara and there were none left on the shelf, but on the app it said available in store and for pick up in store, so I knew they had it in stock but it was in the back room. I went to the first associate I saw (I didn’t catch her name but she had long dark hair) and showed her the app and asked if she could go to the back room and get it for me. She told me no, and that if it wasn’t on the shelf that means it’s not in stock (I used to work for Ulta so I know this isn’t true). I was a bit agitated because she refused to look in the back when I knew they had it (this is a very popular mascara and the supplier always sends way more than needed to the ulta stores) luckily I ran into Brooke, who was very nice and helpful and went to the back to grab it for me! So they did have it in stock! Moral of the story, if you’re told something isn’t in the back, ask multiple associates because some might just not want to look for you. Brooke gets 5 starts, but the experience gets 3 lol

5 /5 Denise Copeland: I have had several positive experiences at Ulta, Dawsonville. Katie, a profoundly talented stylist, totally transformed my hair. The cut was shear perfection and the color exceeded my every expectation. Katie has an additional superpower, her calm, grounded demeanor is contagious. I am very grateful for Katie’s help and I look forward to returning.

1 /5 Cc Chapman: I had an incredibly disappointing experience at Ulta. Upon entering the store, I was not greeted—odd, considering several employees were standing around chatting. I knew what I was there to purchase, so I didn’t need much assistance until I noticed one item was out of stock on the sales floor, despite being listed online as available in-store. When I approached two associates who were chatting with a friend, one of them, a gentleman, made it clear he was agitated by my request for help. I had just recovered from bronchitis, so my voice wasn’t at its best, but I politely asked if he could assist me in locating the concealer. His attitude was dismissive and unfriendly from the start. After searching, he informed me that only two other shades were available in back stock but not the one I needed. I then asked if those shades were on the sales floor so I could test them as potential matches. His response? A curt, “I don’t know,” followed by walking off to continue his conversation with his friend. Feeling dismissed and undervalued as a customer, I decided to leave and put back over $200 worth of products I had planned to purchase. For the prices Ulta charges, the customer service should at least be professional and respectful. If you value your time and hard-earned money, I’d recommend shopping elsewhere—at a store that will treat you with the respect you deserve.