1 /5 Macy McDonald: My grandpa made a reservation for me, my mom, my sister in law, & himself for pedicures for our Christmas present. One of our party was here 10 minutes early, the rest of us showed up 2 minutes after our scheduled time and they were unable to service 2 of us. This wasn’t mentioned until all 4 of us sat down & 2 of us were started. They then told us since we were 2 minutes late they couldn’t service us. I was at the red light for the 2 minutes that made us late. Extremely disappointed. No effort to make it right, they said we could wait for someone else to be done which was 30 minutes after our appointment. We’re now sitting next to them while they get serviced & my grandpa is upset as this was his present to us. Used to be loyal but will not be back.
The manager “Ngoc” is one who said since we arrived at 2:02 for our 2:00 appointment we couldn’t get service.