Savannah Auto Air - Savannah (GA)

5 /5 Justin Langley: Great team. fair prices. Be patient and expect quality is not going to be cheap. My van A/C works and has a warranty. It is best to get A/C work done in the winter when they are not busy. Thank you for taking care of my family.

1 /5 Georgia On my mind: Update on my experience with Savannah Auto Air. I called weeks later after receiving service from Savannah Auto Air to let them know that the blower I had paid them to fix was not fix on my way to Texas. The wanted me to drive all the way back to Georgia to replace the blower. That was not going to happen. After returning from Iraq from Iraq, I am just getting my blower fixed for the second time. Total cost to get another blower is 1700 dollars. I also contacted Savannah Auto Air to give the contact to the service company I had to pay to redo a job they claim they did the first time but, Savannah Auto Air never called to confirm with the Mechanic that I was not making this story up. Took my 2013 BMW here to have the AC fix for about 600 dollars plus. My AC didn’t last 3 months. I have the same issue I had before. The only reason I haven’t taking my car back because I moved to Texas. Please do not take your luxury car here.

1 /5 Mike Robinson: 0 stars isnt an option. Id love a response from this business here, because they refuse to respond to messages left and Ive been hung up on the phone 4x when simply asking if we could talk through the issues Ive expressed. I cant believe this company has this high of a rating. They couldnt even honor an appointment made a week in advance or call to say they couldnt take me as scheduled. Instead I drove 45 minutes to be told the owners significant other is the scheduler and "really doesnt know what she is doing". The owner was rude, dismissive and couldnt even find an alternative day/time to fit me in, because he "Im a mechanic and dont get involved in scheduling". At the very least w phone call the night before would have been appreciated, instead I drove 45 minutes to watch an unorganized business owner fail at customer service. No alternative option offered, no apology, and the only thing he said was "I probably shouldnt have let her schedule appointments". This is my first negative review ever. I hate doing it, but I promise it was the worst service Ive seen by far from a car repair business. DONT use them, and Im happy to provide more information if you think Im being unfair. Terribly unorganized and incompetent. All 5 star reviews are paid for or submitted by family.

5 /5 A M: I will never use any other company for HVAC needs in any vehicle I own as long as these guys are in business. Their diagnostic fee is the most reasonable in the area and they are very efficient so you dont waste a lot of time on your initial appointment like you often would at a regular repair shop. Since all they do is HVAC repair they are truly experts in that area and it shows in their work and the time and money you save. They are honest about what they can and cant do for your specific vehicle, are patient and kind, and communicate very well about everything from technical explanations, scheduling, pricing, possible outcomes, etc. Ive never had any auto repair job in which a company was so thorough on ensuring they kept my costs down. Even when they realized my issue was outside of the HVAC system itself they kindly did what they could to get things working as best they could and explained what they thought may be the best steps for me to take next and where to go to resolve the problem. Make this place your first call if you have any issue with your vehicles A/C. I guarantee its the best decision you can make.

5 /5 rd r: I went to three other shops to get my AC system recharge. Even though they were not busy they told me it would be several hours before they could get for my car if they even do it. It was not even lunchtime yet. Their prices for very expensive. I found Savannah auto air in walked in. The owner was extremely helpful and extremely nice. I explained to him my situation and he got right to work on my car and had me out of there in no time with a very fair price. I will definitely be back for all of my air conditioning needs.