3 /5 Robert Whipple: I have been happy with the service at Pure on two previous visits…which entailed oil changes, tire rotations, a spark plug change and two wash & waxes. Fair prices, work done expeditiously…I was happy.
Today was different. I took my Subaru in for an oil change. I provided the oil and filter. The charge was $22.50; which I consider reasonable to have someone I trust do the job. Today they also recommended that I have both front and the rear wiper blades replaced; the engine air filter replaced; and the cabin air filter replaced. All this would have cost well over $100.
The problem is that I had done all these things myself within the last 3,500 miles. The wipers are in excellent condition (the rear wiper blade was replaced by me just last week!). Subaru recommends replacing the cabin and engine air filters every 30,000 miles in normal driving…certainly not after only 3,500 miles.
The upshot is that they wanted me to spend a lot of money on completely unnecessary and wasteful maintenance. I suppose I might expect this behavior from a typical fast lube operation, I was very disappointed that Pure recommended unneeded work.