Tracie Yelton: From Dr Picard, to his entire staff the patients are the priority period. The kindness shown by everyone is amazing to see. I have needed help on Saturday and I called and someone is always there. I am so thankful to have found them. I cant recommend enough! Tracie Yelton
Deanna blume: Front window lady was loud and rude. Kept insisting my insurance was no good. After standing and called in front of her and providing the proof. She spoke with an insurance agent over the phone to make sure, only thing insurance was trying to tell her was to re submit it and they will pay. (Come to find out the office enter wrong address ) But continue to be loud and rude , arguing on the phone. Totally unnecessary!!!!! . ( Other wise rest of office and staff were amazing) Very clean and no wait time.
Traceartography Deaton: Dishonest practice! They told me I had $2000 in dental insurance available to me that would cover the crown I needed. On a visit they prepped my tooth for a crown, but when I went in for the crown they gave me an $1,800 bill and said they wouldn’t put the crown on unless I paid the $1,800 that day.
Not what they had told me.
I called many times and no one ever called me back. Communication is nonexistent.
DO NOT TRUST THIS OFFICE. THEY ARE CON ARTIST.
Absolutely NO customer service and they will straight up lie to you. My tooth that they prepped has since fallen out…I have one less tooth because of this absolute joke of a dental office.
Ken McDonald: Outstanding dental practice! All staff members who assisted with my crown repair were friendly, professional and caring. They worked me into their very busy schedule and work performed was exceptional. I couldnt be more pleased. All services received to date, both regular and emergency, have been outstanding. We moved out of the area a year ago but will gladly drive the extra distance to stay with Harlem Family Dental.
