1 /5 Karen Allen: I saw Dr. Utermark & staff decades ago & wouldn’t leave a review except I see patients still complaining of the same problems I experienced. While I wasn’t personally restrained I saw & heard other children screaming & struggling. Staff gossiped about Dr. Utermark being “in a horrible mood, watch out” and claimed she accused them of stealing. That’s where the focus was vs pediatric patients. One day they were debating leaving plastic dog poop on the floor, to make her mad, idk. It wasn’t said in the spirit of fun.
I’ve had severe dental care anxiety since being treated there, my parents even paid more to have another ortho finish my braces. I’d always had great reports on my brushing, then I came straight from school & went to brush before being seen, per normal. Was told Dr. Utermark was mad about a no show, I had to come right back & not brush. She then said my whole name loudly, to chart “she had poor oral hygiene, her lunch is in her teeth.” I was humiliated. Then she went on about how I needed plastic surgery for a weak chin that would “look even worse once my wisdom teeth were pulled.” Devastating to a teen girl who had been fine with her chin. Consult with plastic surgeon, he reassured me that unless I was trying to be a model I need not worry, but the damage was done. Put off having wisdom teeth removed for years, really all dental care, I had just grown so anxious about anything involving dental care.
No doubt Dr. Utermark is skilled, but the bedside manner & willingness to frankly be coldly condescending can have a lasting impact on children. And the restraints were awful. So glad my three children were treated with patience & kindness, even if it took a bit more time to gain their trust. All 3 love going to the dentist, ortho & had wonderful experiences with wisdom tooth removals on time.