1 /5 Beth Nobile: This is a very disappointing review to provide as itās my 1st negative review ever. However, this cost us $1900. One night my truck simply did not start. I never had any issues with it prior, no sign of anything failing until a sudden no start. It wasnāt a sign of the starter, or battery or alternator. Once Motor Medics had it, we trusted them to do their due diligence in the proper diagnostics to remedy the issue. They said it was the fuel pump, and I figured they did the proper testing to diagnose. Wrong. They replaced the pump, I went to pick the truck up and it did the same thing as before they had it. Wouldnāt start. We asked if they checked the fuel pump control module, no answer. A weekend no truck, but today they replaced the fuel pump control module and hey it works. They still charged us full price for the labor on the fuel pump, even after logical argument that they didnāt fix the precise issue the 1st time. They took us⦠a military family here on orders. All they said was they could replace the old fuel pump. How is this service for the customer who was over a week without a truck because of their negligence to properly diagnose a simple fix? Itās excusable when they are reasonable and eat the labor for their wrong doing. Donāt put mistakes on the customers shoulders. Ashamed I put my trust in them for the year we have been there. I praised them months ago, and canāt believe this is how we were treated.