Barry Mccrimmon I had a frustrating experience with Precision Tune starting on March 29 when I took my car in to have the radiator replaced. A couple of days later, I noticed some bolts were missing under the hood, and it turned out my alternator also needed replacing. After seeing the shoddy work, I decided to take my business elsewhere for the alternator repair.
I returned to Precision Tune to address the mistakes they made. The manager, Randy, was okay at first and started putting bolts on my car, but some of the missing ones had to be ordered from Ford. He said they would be in soon, but there continued to be problems. On my third visit, I was told that some brackets were also stripped during the radiator replacement and those needed to be ordered too; they’d supposedly arrive in a week.
Fast forward to June, and after multiple promises and lies from Randy and James, the owner, I’m still waiting for the parts. When I spoke to James, he came off as really cocky and didn’t seem to care about the delays or my concerns. Overall, I felt very disappointed with the service and lack of communication. I definitely wouldn’t recommend them if you want your car fixed right the first time go somewhere else. $1000.00 paid and they wanted another $1000.00 to replace my alternator take your business elsewhere and have it done right the first time and not be scammed.
1 /5
Daniel Hernandez James the manager is amazing. Always caring about the customer. My name iis Daniel Hernandez and we been coming here for 3 years straight. James always looks out for us and tells us exactly what needs to be done and what can wait. Awesome Awesome Awesome. His team is just as caring and polite
5 /5