Casa Jalisco Mexican Bar and Grill - Douglasville (GA)

4 /5 Nekea: Not bad, stopped in here with my mom for a quick lunch & it wasn’t too bad! Without google I wouldn’t have known this plaza even existed. I ordered my usual a quesadilla & decided to try a mangonada (virgin) it was awful. My mom enjoyed the flight of drinks & said they were delicious. I’d stop in again.

2 /5 Arielle Toole: Brought my mom here for the first time and the food taste great. However, the restaurant is filled with bugs. There was a bug crawling on my mom’s food and a bug crawled down my shirt. I panicked and stood up and practically ripped my own shirt off. The table behind us in the booth also had a bug in their food too. The server was sweet and kind but lacked true hospitality. He said they had been experiencing bugs all day because of the “pollen” and season change so I guess by the time he heard our complaint, he wasn’t surprised at all. The manager did not come to the table and when I approached her, she too was not surprised. She didn’t apologize or anything. She just asked if my mom wanted her food remade and said that they don’t have a screen to stop the bugs from coming inside. After inspecting my food, I continued to eat. My mom replacement meal came out when we were ready to go and I asked for the check. When the bill came I noticed my mom food was not comped and I asked the manager for a discount on her food. The manager said she wouldn’t discount my mom Food because she agreed to “replace” the meal and they remade the food. This customer service is extremely tacky. My mom sat there and watched me eat. We had to pack her food to go and it’s a shame because the food is so good. However, I will not return because of the lack of service and accountability. I work in a restaurant as well and this lackluster service is unacceptable. Furthermore, the manager downplayed the situation by showing us the other bugs she had just killed by the host stand. Crazy.

1 /5 KJackson941: We thought we would visit this place for taco Tuesday. It was the worst decision ever! The tortas were cold with one strip of what they call fresh cheese! One strip on each half of the torta! WOW! We told them it was cold and he took it back to heat it up. The cheese did not melt. Then my burrito looked good on the outside, but when I checked for the cheese, there was none, and the onions and chicken were burnt! We could not even salvage it! Now, we see why there were only a couple of cars in the parking lot! It took them a while to bring out our food, and I see no reason why! All in all, we will not be back. We are scratching this one off the list! So $60.00 on a lunch that we could not eat is inexcusable! Before you all say, we should have sent it back for new food. There is no telling what else would have ended up on/in our plates! All we expect when we go out is for our food to be hot and to enjoy ourselves no matter where we decide to go! Now, to figure out what to eat as our $60.00 meal is not edible.

5 /5 Nunya Bizz: Our new favorite Mexican place. Food is excellent, margaritas are excellent, service is usually fast and friendly.