Krystal Rodriguez Extremely Disappointed and Overcharged
I recently took my three children to this salon for manicures and pedicures, specifically choosing this place because they used to have kid-friendly chairs. When we arrived, I was told the chairs were no longer available, but since we were already there, I decided to stay, hoping it would still be a good experience. I ended up getting two manicures and three pedicures because I took my little boy to get his feet cleaned I didn’t want him to feel left out. Unfortunately, it was anything but a good experience.
From the start, I felt rushed while my girls were choosing colors, and the staff spoke in their language the entire time, laughing and glancing in our direction, which made me uncomfortable. When they asked about which pedicure option I wanted, I felt that what they offered was excessive for a child’s foot and more suited for an adult. To make matters worse, the water for the pedicures was cold, and the overall service felt rushed and incomplete. They only trimmed the nails, pushed back the cuticles, and gave a quick massage that lasted less than two minute.
I was shocked to discover that they had a kids’ section in their pricing book that listed $20 for a pedicure and $12 for a manicure. However, I was charged $30 per pedicure and $15 per manicure. When I questioned the discrepancy, I was told it was because my children sat in adult chairs an explanation that made no sense, especially since they no longer had the kid friendly chairs.
To make matters worse, they rushed through the service because they were about to close, which resulted in my kids’ nails not drying properly and getting smudged. They didn’t even offer to fix them. I felt completely overcharged and misled. Later, I called my regular nail salon to compare prices and was quoted $10 for a kids’ manicure and $25 for a pedicure, which would have totaled $95. Instead, I was charged $117 here it was originally supposed to be $120, but after I courteously pointed out that they skipped several steps in the service, they took off $2 This left me feeling extremely upset.
I’m not a confrontational person and don’t like to argue or make a scene, so I left holding back how I truly felt. However, this entire experience was frustrating and left me feeling taken advantage of. If they no longer offer kids’ pricing, they should update their pricing book and communicate that to customers instead of misleading them. I will not be returning and do not recommend this place to anyone looking for quality service or honest pricing.
1 /5
Kelli Neil Hostess was rude. Asked for matching toes and nails. They did not match and argued with us about the color difference. Our nails were messy. Also, extremely over priced!! I will never return.
1 /5
felicity phillips DO NOT COME HERE!!! I am entirely displeased with my manicure. I came here as a treat with my mother and sister to get our nails done as an outing together which we rarely have due to my sister’s health complications. First off, as we walked in, the staff were out of order and said some snide, insulting comments towards how short my mother’s nails were when she is a professional violinist and has to keep them short for her job. They made rude comments in a foreign language multiple times and the lady working my nails kept trying to pressure me for nail art, I politely declined however, she kept insisting. It’s been about a week now and all my nails are chipped, cracked, and lifting. At first it was only my middle finger which I got redone at another nail salon (as seen in picture). Also, the plaza in which this is located in, has had many break ins and theft recently. I won’t be coming back!!
1 /5
