Once Upon A Child Douglasville, GA - Douglasville (GA)

1 /5 Char Jack: I sold my baby stroller at this location after the staff told me they would offer $17 for it and planned to resell it for $35. When I returned later, I saw the stroller priced at $65. The employees claimed it wasn’t the same stroller, even though I had clear pictures proving it was — including the matching car seat (which I didn’t sell). This place is taking advantage of people and overcharging customers. I’m glad this response gives you confidence in your explanation, but it seems everything you mentioned is based only on what I told you, without actually checking any footage or receipts. You mentioned that your footage only goes back four days and that the manager, who could’ve looked deeper into this, wasn’t available at the time and would be back next week. The staff member I originally spoke with at your store went over the breakdown with me, and the difference had nothing to do with the stroller’s condition. The stroller had only been used a handful of times in six years and was in excellent shape. At this point, it seems the situation goes beyond your control. While you said your store would never take advantage of customers, the right thing to do would’ve been to call and go over the receipt together instead of posting a response like this. ( Wasn’t able to reply back to your response)

4 /5 Kelly Arce: We do really like this location and they have great sales! Nice staff. My one and only complaint is that I have bought clothes there several times that were marked wrong for size. I bought pants with a 12m price tag only to get home and see that the actual pants tag said 12m-18m. Not sure if they realize that 12-18m would be 18m size. Thats happened a few times with different sizes. Not the end of the world because hell grow into them, but I needed more 12m pants now. But overall weve had great experiences there and enjoy shopping there!

2 /5 K. McC.: If you just want to get something versus than absolutely nothing for your stuff then this is okay but if its not close to your house totally not worth it . They literally giving you pennies on the dollar for stuff just cause they know you need to get rid of it . On pair of the shoes In this bucket was worth 9 dollars but ok, thanks i guess better than nothing but still feel like they getting over.

1 /5 Ramaya C: I called ahead about selling a few toys . She told me yes only a bin full of toys . I waited a whole two hours to hear something back and I had to call them back because I didn’t receive a text yet . But to get there and the most valued toys I had they were trying to give me $8 dollars for ! And then to tell me they can’t take the rest of the toys because they were full in store . So not only yall wasted my time and gas I felt disrespected because if you guys “ were full” why didn’t you just say that in the beginning instead of wasting somebody’s time . Do better !

1 /5 Kit Weathington: My wife and I were in the store this evening with our two kids. After shopping, she went out to the car with our children and I proceeded to the check out line. The second my wife was out the door the employees began openly mocking her. The two at the front registers openly called her disrespectful for asking questions (she asked what the sale was on clearance and asked if our daughter could use the restroom) without buying anything. Except we were buying things. It is just that as a lesbian couple, I guess it was assumed we werent together. That meant they felt comfortable to proceed to make fun of the way she wished them goodnight and complain about how much they hated people like her. Even if she hadnt been purchasing anything, that sort of outward hostility is unacceptable. When I got to the register I asked who they were calling disrespectful. All of the employees at the counter froze and basically wouldnt say anything. I asked if it was the woman who just left, my wife who had just been shopping with me. They proceeded to claim they didnt remember and simultaneously didnt know what I was talking about. I have always enjoyed shopping at this location but I found this interaction extremely upsetting. I do not feel like shopping somewhere that our presence and money is obviously not wanted.