DTLR - Douglasville (GA)

1 /5 blair clark: Walked in to pick up online order.. heavy set male (manager) behind the counter didn’t even look up from his phone or say hello. Stood at the counter a good min before he even acknowledged me. He then said “online order” and I said yes as I’m looking for the email confirmation. He says last name? I then showed him the email with the last name and confirmation number and he says no I need a name.. I said it’s right here and said it out loud. He then asks for the number but it’s on the screen. His demeanor was super off putting. Another associate went to retrieve the shoe and he bagged it and slid it across the counter. No thank you or anything. I’ll gladly spend my money elsewhere.

1 /5 Aurora Montgomery: On today, 04/16/2025 at approximately 5:08pm. I made a shoe purchase for my 7 year old son who was standing right next to me at the register. There were 3 people at the register as we approached. No one greeted us initially, one young lady then asked if I needed a shoe size for the shoe in hand. The only gentleman up there proceeded to grab the box with the shoe mate to the shoe in hand from the counter (never addressed us), rand us up and gave me a total. I was never asked if I have a rewards account as I believe this is an option and im sure I have one. The 2nd young lady in glasses with long straight weave, gold necklace that appeared to have a name but I couldnt read it, she is having a conversation with the other young lady and gentleman at the counter and speaking about "blunts" (aka rolled up Marijuana in a cigar which is illegal in the state of Georgia) in front of my 7 yr old child and myself who are customers. Not only were they all horrible when it comes to customer service, my issue is the young lady who thought it was okay to talk about an illegal substance in front of my underage child. (The disrespect) I will be calling this in to corporate as well. Im used to seeing everyone in retail nowadays having poor customer service skills, but can we at least have MANNERS!!!!?????

5 /5 Herlard Green: I just wanted to give a big shoutout to JP for being so helpful! He went above and beyond to help me put together an outfit and even found the perfect shoes to match.

1 /5 Cici: Interested in hot pink airmax which sale price showed 179. It rung up 210. The worker refused to honor the sale ticket. Keon would not honor it and told me Ray the store manager was gone for the day and I could come back the next day. Ill never patronize this location again. They were supposed to honor the price tag on the shoe.

1 /5 Movement Music: If I could give zero stars I would. One of the worst shoe stores ever. Went here looking for a particular grade school Jordan retro. They said they had the size I wanted and brought them to the register. While getting ready to pay, a manager grabbed the shoe box and said these are for someone. I looked at him puzzled and said what are you talking about they just brought them out here for me. He said these are the last pair and theyre for a co woker. What a poorly run place where managers are back dooring shoes. Even called cooperate and they havent gotten back to me.