Lucky Brand - Dawsonville (GA)

1 /5 Eliza C: The young lady and boy today never once greeted me, asked how I was, if I needed help finding anything, nothing. When I got to the register they were sitting on their phones, didn’t say hello to me, simply just asked me for my email and told my total. I understand people have bad days, but I have shopped at this store on three separate occasions and have had the same experience each time. They have the cutest clothes, and this would be a great store if their customer service improved.

1 /5 Glendae Tuthill: My husband went to make a timely exchange on Friday (2/2/2024) afternoon. He was denied an exchange and a refund, even though we were still within the timeframe as per the company’s return policy. My husband worked in retail for a number of years and was just dismayed at how he was treated. The receipt also showed that we spent almost $300 the day we purchased my dad’s jeans. He went out to the parking lot to cool down and thought maybe the manager did not understand the request. So he called her and asked her did she understand that his receipt was timely, and he was simply looking for an exchange for a pair of jeans that still had the tags on them, and had never been worn. She told him that she would not exchange them and that she would call the police if he contacted her again for harassment. She acted very foolishly, was super rude and certainly shouldn’t be in leadership. If this is what you can down, we won’t be spending any more money at Lucky.

1 /5 Siju Hariharan: I mostly buy lucky brand jeans. Bought a jeans sometime in June 2024 and it’s been hardly a month and the jeans has a tear where the legs meet. I am shocked and surprised on the quality of lucky jeans and may be time to change brand. I called the shop and got a standard answer nothing can be done please contact customer support and tried many times to contact customer support and the phone just gets cut. Lucky brand and this outlet for sure has lost a customer.

5 /5 Reba: I decided to go shopping here because i needed a couple pairs of long pants since the weather has been so cold. I was in a depressed mood because i have a very hard time finding pants that fit . I have a large butt, skinny calves, and a bit of fat that likes to hang over the waist line. As i tried on clothes i got discouraged seeing myself in the mirror. One of the nice girls that work there asked me if i needed any help or another size. i opened the dressing room curtain and showed her how horrible i looked in the pants. I was crying . She was very nice and made me feel better by suggesting a different style of pants and by reassuring me that we would find something that i would feel comfortable in. All the girls that worked in the store started bringing me things to try on and were honest by letting me know what looked flattering on me. I ended up finding a lot of things that i feel beautiful in . One pair of the jeans even makes my malproportioned legs look great. I am thankful for all the girls help and i feel like we are all friends now. I will be back for sure !!