Kohls - Douglasville (GA)

1 /5 Andrea Westby: Noris at the front register has terrible customer service skills. An item priced at $2.99 on the app was ringing up for double the price. When I pointed it out, she became irritated and passed us off to another employee instead of fixing the issue. I ended up purchasing the item online where the correct price was honored. Completely unprofessional behavior.

1 /5 The Fit Granny LLC: Not a pleasant experience with Tara, the manager. I wanted to do a price adjustment. My significant other lost my recipe. My transition was on my Kohls card. I knew this was not going to go well, when some one called her over the walkie, and she aggressively snatched the ear piece from her ear and stated, "They can wait" and didnt even give them a response to say she was busy. (Very Rude) If she advertently did that to a fellow employee, then I knew I was chop liver. Tara told me the terminal was not set up to do price adjustments and gave me a short explanation. I had no qualms. I asked to do a return and repurchase my items. She gave me a silent look of disgust, and we stared at one another in silence. She began to reiterate what my options were not. I pointed this out to her, and she gave a disgruntled, disrespectfully sighed as if her job was not to provide enthusiastic customer service. Her attitude was so displeasing, and discouraging that I did not want to continue shopping. Through this encounter, I asked her why she continued to focus on what my options werent vs. what they were. When I inserted my card, I directly asked her if she could see my transition. She gave me many conflicting responses other than that she could see it. A bunch of Indirect responses. Very unprofessional and confusing. I wont be shopping here for a very long time. Paid full price for this sweat shirt and went on about my business.

1 /5 Ryan Cook: Went there this morning to get a cheap coffee maker, and I went there because it was close, and typically, I can be in and out fast. Found the last most basic black plastic Hamilton Beach coffee maker with just an on and off switch on an end cap that said "Hamilton Beach small kitchen electrics, select styles", and it was on sale for $19.99, marked down from $32.99. I was happy with the price. Went to register, and it rang up at $34.99. Requested a price check and walked over with the manager. I told the manager that if they could find a sticker for it with the price, then I would pay it. Showed them the end cap where I got it, we looked everywhere, and the manager could not find a place for the model with a price anywhere. I then asked if they would honor the advertised price and was quickly told no because on the sticker where the item was placed, it said the original price was $32.99 instead of $34.99. I quickly said I that would shop somewhere else and that was the end, they didnt care. I looked online and found the same exact product selling between $21-25 at multiple stores. They are overcharging greatly for products and should have honored the sale price listed. Went to Target and bought a better Mr. Coffee brand maker for $30. Word of wisdom to the manager that wouldnt honor the listed price. Kohls has lost a customer, and this review will lose them thousands. Its no wonder why Amazon is killing all the box store competition, however I do like to get out and go to stores and shop the old-fashioned way quite often. Goodbye Kohls, do better next time...

5 /5 Mimi Hunter: My experience was great today. Found 2 great items that were on sale. I was also able to find items I could use the 15% off coupon you get with Amazon returns, lol.

3 /5 Junebug: Went to the Douglasville location for the first time in a while. Not sure what is happening. Looks like the store might be closing. Used to be a well laid out, well decorated, and well stocked store. Now, it just seems kind of empty with some areas that have nothing and bare walls in places. Not very attractive. Definitely a greatly reduced selection compared to what it once was. Found one of the things I wanted, but that was it.