Premier Automotive Diagnostics - automotive repair for Audi, Volkswagen, BMW, Mini, and Porsche - Cumming (GA)

5 /5 Jason Heard: If you have a European vehicle and want it maintained or repaired correctly, Premier Automotive Diagnostics (Ryan Payne) is the place to go hands down. Ive been going to Ryan for over 10 years for work on my BMWs, VWs and Audis, and he always comes through with a top notch repair at a fair price. He is incredibly meticulous and often takes videos to share with you for complicated repairs. He uses quality parts, not from Autozone, and takes the time needed to accurately diagnose and repair your vehicle. Hes also extremely honest. Hes a nice guy and will not rip you off - no way! So if you want someone who is honest, intelligent, hard-working, and had the technical training needed to repair these complicated European vehicles, look no further. This is the place. (Hes also repaired many of my American cars too, so no worries there either). 5/5

5 /5 Kristan Cooley: Honest, hardworking and top tier customer service! Premier Diagnostics was fantastic to work with and they earned a customer for life. They made a very stressful and hard situation easy to navigate when repairing our BMW. The knowledge and experience they have to offer was unmatched against multiple other mechanic shops (including dealerships). If you’re looking for someone to take care of your vehicle and you/your family there is NO better shop in Northeast ATL. High quality people providing high quality service & mechanic work! For maintenance, repair and emergency needs, Ryan and team at Premier is the only way to go!

5 /5 Jasmin B.: The BEST experience. Everyone was so personable and friendly. I knew it was going to be a great experience when I was greeted at the door by Rudy, their chocolate lab. Making my appointment was easy (and changing it was easy too), the shop is clean, welcoming and they are all so knowledgeable. I HIGHLY RECOMMEND this shop. In the past I’ve had a hard time finding a place that can work on my VW correctly (even for an oil change I’ve had issues at other places because they say the VWs are challenging). Premier Automotive Diagnostics specialize in European Cars so it gave me a peace of mind. Even if you’re not in Cumming, you should make the drive! There was an issue with some parts on my car the dealership had previously worked on and didn’t do it correctly—it was pointed out to me and fixed (I didn’t trust going back to the dealership and knew it would be fixed correctly at Premier Automotive). This shop was recommended to me by Potts Towing (another great experience). When getting my car towed Austin called Ryan at the shop to ask a question and even then he was so helpful! I appreciate a welcoming and friendly environment with amazing customer service and honest people. We will definitely be returning with my husbands car and ALL future oil changes (and whatever else may ever be needed). Thank you for a great experience!

5 /5 A Munier: Our daughter’s VW EOS is in great hands with Ryan at Premier! When the car began having an issue, rather than driving an hour to a dealership, we decided to give Premier a try after reading the reviews. Ryan quickly diagnosed the issue that was causing the vehicle to run poorly, and made very reasonable recommendations for resolving it. He was honest, thorough, and now the car runs great again. Needless to say, we will be back to Premier for all future service needs! Thanks Ryan!

5 /5 Edo Avdic: First I would like to say that finding a trustworthy and diligent vehicle mechanic is very very hard to come by these days, the work Ryan did for my BMW 535d has been exceptional and far better then I could have thought of! I brought my vehicle in with a loud noise coming my engine and rattling, Ryan was very honest with me on what was causing the issue “timing chain was letting go” which I was not expecting and a very MAJOR job that was I not ready for! But I am very grateful for him finding the issues and with VERY reasonable pricing for getting the job done, I proceeded with him to do the job and for being the only person working on the vehicle I so impressed by his work and knowledge of diesel BMWs which most mechanics won’t touch with a 10 foot pole! Ryan was very excited and eager to work on my vehicle! I would love to say the Communication back and forward with emails, texts, calls, and pictures have been exceptional!! Ryan was telling me and showing every step he was taking and even allowed me to come to the shop and see the engine all taken apart and see the damage of the chain which was stretched beyond what the original was suppose to be! Once I received my vehicle back it was like my car was brand spanking new!!! The engine revs so smoothly from before, very glad to have taken it to Ryan and I will be doing all my services from now on out at Premier Automotive Diagnostic! Thank you to Ryan And Allison for there professionalism and kindness!