4 /5 S Lor: I have had both of my cars serviced here a few times in the past. Other mechanics and friends told me this place was the best for AC repairs. Brought my car in, and sure enough, they did a great job and I have had cold air without any issues for two years now. The only problem was that after the repair, whenever we went above 50 mph, we now heard a loud shaking, clunking sound from our engine. We brought it back to them since that was definitely not there before. They tried fixing it but essentially had no idea what it was, saying that it was likely to be a loose plastic covering of some sort.
Frustrated, I did online research on my own and discovered that they had incorrectly put back part of the plastic coverings for the front mounts which would shake and flap violently when going over a certain speed.To make a simple mistake like that was annoying, especially since I had to figure it out on my own and fix their mistake. Regardless, it was a quick fix and they did a stellar job on the AC, so I forgave and moved on.
I brought the car in a few months afterwards because there was a loud noise coming from my front drivers wheel. They diagnosed it as needing a new wheel bearing. I greatly appreciate it that they were honest and said I shouldnt need to replace the passenger side. I wouldnt have known since I know very little about wheel bearings, and they could have easily made more money by saying I should replace the drivers side, but they didnt. I feel like a dishonest mechanic would have easily said yes to score some extra money. I greatly appreciated their honesty. They repaired it and I havent had a problem with that since.
Recently, I brought my other vehicle in. It was having some really bad issues - losing acceleration, engine dying when idle, and the whole car jolting when shifting gears at times. It took me weeks to get the car in because they were so busy, which isnt their fault. Finally, they called and said it was ready for pick up. I was charged almost $200 for the repair, which was fine by me if they actually repaired the issue. Their diagnosis was to clean the air filter and clean the top of throttle body, both which take only a few minutes to access. They also added air into my tires. Within two days, all of the issues came back. Engine light came back on. $200 down the drain for something I could have done in 30 minutes.
Overall, I feel like this shop has some knowledgeable staff, but they are so busy and packed with repairs that I think they have just gotten to the point where they quickly run through each repair, resulting in making simple mistakes and trying to get the next car in as soon as possible. I will still use this shop in the future, but with great caution - only if they can accurately diagnose what the problem is with full confidence and if they arent swamped with customers during that time.
