Laura C. Koch, DMD - Warner Robins (GA)

1 /5 Leading Lady: I’d give zero if I could. Do not go to Dr Koch. She did an unnecessary root canal and crown. This women is money hungry. The office goes through your insurance and tells you how much you have left so they can do unnecessary procedures to use all the insurance. She didn’t even do the crown right. She grind my tooth down too far causing a bacteria pocket to form near the crown. This other dentist had to fix her work. I’m surprised this Dentist is still in business. Run away. Horrible Dentist.

1 /5 David Luersen: I went for a check up after moving to the area. I was told I had two teeth that were in pretty bad shape but probably wouldn’t need any major work. After it was all said and done and listening to her so called expertise advice, she recommended two root canals. I did not feel good about it and should have listened to my gut, but who are we? We’re not dentists. Needless to say I went through with it. Very painful! She numbed me but I told her I could still feel it. She didn’t seem to care. Just kept on going. Afterward, the temporary was jagged and sharp, causing pain to my tongue. Needless to say the temporary cracked off before I went back for the root canal. She seemed very impersonal as if this was just a paycheck and all about the money.

1 /5 Aaron Gilpin: I came in for a cavity and they drilled out my molars to basically nothing and filled them with some yellow looking filling, said she needed to do a root canal on one and done it with a temporary filling. Them instead of talking with me blasted my credit score and charged me an additional 1200 dollars for work that wasn’t even done. I never got a cap on the tooth with a root canal and the Molar still has that yellow stuff in it… they were very fast couldn’t hardly speak with them or carry a conversation because they were trying to get the the next person to quickly. I wouldn’t recommend my dog to go here. This is how she left my mouth!!!!

1 /5 Latte Y2K (Angel Eyes): Don’t do it please for the love of your teeth! Dr Koch just wants money did an unnecessary root canal on me then tooth cracked and had to be pulled. When she pulled it I could feel everything and the shards of my tooth cracking as she used something metal to twist and pull my tooth out. It was breaking and on my tongue I wanted to cry she was acting nervous and frustrated at me because she couldn’t get it out. It was pure torture and she made me feel like I was nothing. Before she pulled it she tapped on two of my molars with an heavy metal object and I was like ouuuuch then she say well which one is it that hurts. I mean I was humiliated why would she do that I regret ever having to go there pulled two of my teeth it’s been almost two years and I still have a huge gaping space in my mouth I still can’t even eat on that side. Please Save yourself now please go elsewhere.

1 /5 Amber H.: Are you looking for a dentists office with terrible communication skills? Koch and Crossley is the office for you if youd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Heres a taste of what could happen to you, should you choose to let them be responsible for your dental care. Ive had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughters cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my familys standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didnt hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don’t take my insurance anymore, I didnt want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadnt been contacted previously and notified of this change to an already agreed upon price/procedure and they didnt really have an answer. My time taken off work isnt valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didnt get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasnt communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldnt have bothered keeping the appointment or going in and wasting my time.