1 /5 Jay W: I’m beyond disappointed with GA Smiles and their complete disregard for patient care. I recently experienced a cracked tooth with an exposed nerve, causing severe pain (level 7 out of 10). While out of state on a work trip, I found a local dentist willing to treat me within 24 hours—but GA Smiles refused to release my X-rays for seven days despite acknowledging that this was a dental emergency.
I challenged this ridiculous delay, asking why I had to wait an entire week for my own medical records when all they needed to do was download a simple PDF and image file. There are no financial holds on my account, and legally, they are required to release records in a timely manner. Instead of providing a clear, professional explanation, the staff member I spoke to became agitated and unable to articulate any valid reason for this policy.
At this point, it feels like they are deliberately making it difficult to get treatment elsewhere, essentially trying to force me to stay a patient rather than prioritizing my health. Policies and procedures should protect patients, not hold them hostage in pain. This is not just unprofessional—it’s inhumane and possibly unlawful.
If you value your right to timely care and access to your own medical records, I strongly recommend looking elsewhere. I will be filing a formal complaint with the Georgia dental board and Department of Health because no patient should have to suffer through unnecessary pain due to a dentist’s refusal to do the bare minimum.
