1 /5 Anthony Pepin: Last week, my wife and son went to Healthy Smiles to have a cavity filled. The previous pre-op visit had been great and my son was looking forward to coming back. My wife had discussed everything with Dr. Wells and was well-informed about the procedure. Unfortunately, when they arrived, the assistant began to attempt putting a gas mask onto my son’s face. This was something that we had expressly said was a bad idea. There was an extended period of time that the assistant was trying to administer gas to my son and told him multiple times that he was “not being a good helper” and “you don’t want to help”. During this same time, another person came in and said “you’re scaring the other kids”. My son was crying and scared. Nobody seemed to care. After finally calling it quits, my wife spoke with Dr. Wells who refused to believe that her staff would treat someone this way. She denied that my wife told her about this potential issue in their pre-op visit. She also told her that "if you dont like how we do things here, you are welcome to take your money and business elsewhere." My wife and son both left in tears. He told her that “those people made me feel like a loser.” That’s incredibly difficult to hear a 7-year-old say and even harder to hear because it was an adult that made him feel that way. I would suggest that this office needs to take more accountability for how they treat their patients, starting with Dr. Wells. For someone who has been in business for 15 years, I am incredibly surprised by their lack of professionalism and lack of compassion for children. We will not be returning to Healthy Smiles again.
