1 /5 Ahniya Turner: I brought my car here for an overheating issue. I was told both radiator fans and the thermostat were bad, and that I needed to approve $1,762.83 in repairs just to get the car to a point where they could check for engine damage. I want to be clear: if that was the actual cost to fix the issue, I wouldn’t have had a problem paying it. But I had never had issues with my cooling system before, and it didn’t sit right with me that I was suddenly being told the entire system had failed.
I went to this shop because several family members have trusted them in the past. But after this experience, I would not take my car back, and I would not recommend this shop to others — at least not without getting a second opinion. Honestly, it even makes me question the work and payments my family has made here before.
I decided to take my car somewhere else for a second opinion. The mechanic immediately questioned the original diagnosis — especially the claim that the thermostat had failed, which is uncommon in this type of car. Sure enough, only one of the fans was actually bad. The thermostat was working fine. The total cost to repair the issue was $574, and the engine is completely fine.
This felt like I was being pushed toward a high-cost, unnecessary repair. That’s not just disappointing — it’s predatory, especially for people who are trying to make the right decision but don’t know much about cars.
If you bring your car here, ask questions and get a second opinion before authorizing anything major. I trusted this shop based on my family’s experience, but that trust has been broken.
