Athens Smiles - Athens (GA)

1 /5 Lakshani Perera: I’ve been a customer since 2021. I have paid thousand a of dollars to these people even with my insurance. When I couldnt find a ride on time to my 9 am appointment , I called them and said I’ll be late 8 min. Instead of 9. 08 I was there at 9.15. They cancelled my appointment without telling me and charged me $50. Still in surprise how they treat their 4 year old customers. That $50 will be my last payment for Athens Smiles.

5 /5 Astrid Tarleton: This was my first time with Athens Smiles and what a wonderful first impression it was! Everyone was so kind and easy to talk to. My hygienist was diligent and gentle on my teeth. My dentist was able to explain potential reasons for my teeth sensitivity. The lady at the front desk was able to answer all my questions and breakdown of insurance coverage. Everyone was very knowledgeable and you can just tell it’s a positive work environment which makes for a positive patient experience!

5 /5 paula Junk: This was my second visit to Athens Smiles and it was so much better than the first. I think a lot of that had to do with the hygienist I had today. Tracy was great - she was chatty but not too chatty and made me feel very comfortable. As you only see the dentist for a few minutes, that really sets the tone for when you do see her. Great experience today (and no cavities).

3 /5 Michael Scott: My occlusal guard, purchased from an out-of-state, developed a crack. I was not a patient, but I called Athens Smiles on a Thursday, and they were able to schedule me for Monday. The dental assistant and Dr. Clay both examined the guard and determined repair was not an option. I was offered the opportunity to have a new guard made in a reasonable amount of time and at a reasonable price. Everyone I dealt with was friendly and effective in their jobs. The practice made such a good impression that I will be returning not only to pick up my new guard, but also to become a patient. Follow up: My occlusal guard fits perfectly, and I am very happy with it. The people at Athens Smiles are fantastic. They are knowledgeable, skilled, honest, polite, and kind. Unfortunately, the corporate office, located somewhere out of state, is not. They repeatedly tried to balance bill me ( get me to pay the difference between what they and my insurance company determined was the price for the occlusal guard and the corporate office’s list price for the guard). Without the help of the fine local folks, I would be locked in a battle with a corporation over the bill. I remain a huge fan of the people at Athens Smiles, but I decided to seek another local dental provider to avoid future headaches with the corporate office. The corporate office may not do this to all patients or to all insurance plans, but this was my experience. I have learned that the local Athens Smiles office issued me a credit to satisfy my account with the corporate office billing department. Thank you very much to everyone at Athens Smiles for going above and beyond what should be necessary. Your efforts are sincerely appreciated.

5 /5 Stephen Smith: Hands down best Dental experience! Very personable team and was greeted with smiles as soon as I opened the door. Looking forward to my next visit and also sending many clients, family, and friends to this location!