Zaxbys Chicken Fingers & Buffalo Wings - Madison (GA)

1 /5 Cason Turner: Today i ordered some food for lunch with instructionsto leave it at the front desk with the office ladies and made sure to specify i work at Morgan elementary, and the delivery driver, Tyericka, not only took it to the wrong school but was very rude to the office ladies at the high school. I missed lunch today because of it and even though the food is alright this service is unacceptable, that is why i am giving this a 1 star.

1 /5 Lisa Evans: No ice in the front of house or drive thru, no drinks but zero, charged for a wimpy sauce, and all workers had attitudes. Vary bad experience all the way around. Asked for wimpy sauce and was handed hot sauce, and instead of the Zac sauce on my nibblers I ask for ranch (would like to know where it is?!!) We will not be back anytime soon.

3 /5 D. Dee: I visited Zaxbys today for dinner and ordered the chicken sandwich meal. The fries were good, but I couldnt help but notice that the box was only half full, which was a bit disappointing. The most disappointing part of my meal was the fact that I purchased a second chicken sandwich to enjoy tomorrow. Unfortunately, it was the first time I’ve tasted a stale chicken sandwich that still seemed somewhat warm. It was not only stale but also dry, which made it a waste of money. (Both sandwiches) While the staff were friendly, it seemed like they didn’t put much effort into preparing my food, which was surprising given my high expectations for consistency from Zaxbys—Ive never been let down before. I understand that it was a hour until closing time, but I believe that shouldn’t affect the quality of food served. Despite this experience, I’m willing to give this Zaxbys location another chance. Next time, I’ll make sure to specify that I want freshly made food, and I recommend others do the same. I hope my next visit will be more in line with the usual quality I’ve come to expect.

1 /5 Amanda Cheek: This isn’t the first time—or even the second. It’s the third time we’ve had issues with our order from Zaxby’s. We ordered two chicken finger plates dipped in Wimpy sauce—neither of them were. What we got was dry, flavorless chicken that was honestly inedible. To make it worse, we received just two tiny cups of Wimpy sauce to “make up” for the mistake on two large plates. No Zax Sauce. No Ranch. Nothing else that was supposed to come with the meal. It doesn’t seem to matter whether we order through DoorDash, drive-thru, or in-store—the result is the same: wrong, incomplete, disappointing. At this point, I’m done. If this is the level of consistency and care Zaxby’s brings to their service, it’s not just frustrating—it’s unacceptable. You are what you repeatedly do, and if this is the best you can offer, then you’ve truly lost a customer.