2 /5 Inza Ford: I visited Platez Southern Kitchen with a large party for brunch. Even though we booked our reservation weeks in advance, the restaurant wasn’t prepared. It took well over an hour and a half after ordering for our food to arrive.
I ordered the chicken & waffles, cornbread bites, and a strawberry peach margarita. The cornbread bites with honey drizzle were a nice start, and the margarita was balanced and refreshing. Unfortunately, the chicken—though cooked properly—wasn’t seasoned, and the waffle was overcooked.
On top of that, the service left much to be desired. I had to ask multiple times for condiments and waited over 20 minutes just to receive them. Customer service is very important to me, and this really hurt the experience.
What made it worse was the bill. A large party tip, an extra “service fee,” and then a regular tip option added up to an outrageous total — especially considering the lack of preparation, slow service, and disappointing food.
Overall, while the drinks were good, the combination of unseasoned food, long waits, and excessive charges makes it hard for me to recommend this place or want to return.