3 /5 Jack Armstrong: Stopped in today and the experience unfortunately didn’t match the reputation of “America’s #1 Cheesesteak.”
I placed my order with a cashier who showed zero emotion—no smile, no greeting, and no sense of urgency. I waited 17 minutes for my food, and it took 12 minutes just to get my drink. For a fast-casual spot, that’s rough.
I ordered the Bacon 3 Philly, and I guess the “bacon” part means one small piece of bacon. The sandwich I received looked nothing like the photos or menu boards. For a regular combo at $16, you expect something that resembles the advertised product.
The flavors were okay, but overall it was disappointing—especially considering the long wait, lack of customer service, and underwhelming portion of bacon. Definitely not the experience I expected.