1 /5 Customer Review: I regret I must write this unfavorable review. However, I have been a loyal customer of Rickie Clements for over 10 years. Over the past couple of years it has been extremely difficult to do business with him and with each passing year it is getting WORSE! His company has a high turn around, NO ONE ever answers the phone and they NEVER return calls. Even if you go to the office, you will not see Rickie or have an opportunity to speak with him. I have tried to overlook this business ethic but its been 5 mos and I have not received my taxes for this year nor have I received feedback on the status of my taxes. This is unacceptable and I will no longer support this Black Owned Business. Great customer service, expertise and communication no longer exist with this company. Dont get your taxes done here. Go to a tax professional that will value you as a customer and appreciate your loyal business.