State Insurance Agency GA - Hawkinsville Joey Brady: I wouldnt do business with this company based in anyway, shape, form or fashion simply based off the service I received from the UPS aspect of this company. DO NOT USE THE UPS SERVICE associated with this place. They are uneducated on their abilities in shipping UPS. I called to discuss a next day air delivery using my employers UPS account number IN FULL DETAIL PRIOR to driving to Hawkinsville from Cochran. I was told there would be absolutely no issues shipping it out on my employers account number with no cost to me like Ive did a 100 times at real UPS Stores. Of course that wasnt the case. Upon arrival, they couldnt do this using an account number & it was $63, out of my pocket, to mail an envelope. Thats specifically is why my employer has a UPS account to avoid overcharged freight & receive the discounted charge we receive given we ship 1000s of orders with UPS daily. I was told the employee I spoke with over the phone was unaware of their UPS policy. Call me crazy but maybe hes not the right person to answer UPS questions if hes unaware of their policies until hes trained. Im sorry but an apology just wasnt good enough. I would have certainly drove to another UPS facility if time would have allowed. If it was an untrained employee, they should have stepped up at the least & discounted the freight charge because it was their mistake & not mine. I work with an extremely large customer base daily & mistakes do happen. I understand that but I also understand that its how you step up to correct mistakes when they happen that define you as an individual & as a company. In this case, there was no stepping up, only back pedaling.
