MembersFirst Credit Union - Hiram (GA)

1 /5 Edward Bolden: Been attending this branch for years. First, my wife had a car loan through them that took extremely long to finalize. Then recently I tried to do a refinance through them. Sent all my infornation was never contacted back. Very bad business..

1 /5 Jeri Wilkins: I noticed this past Tuesday that my debit card had expired. I never received a new one.1st time in 12yrs that Ive been a member with them that this has happened. I went to the branch on Wednesday to get a new card. They gave me one and told me that it would be able to activate on Thursday. Friday I tried to activate the card to find out that the lady in the office had blocked it. Like you would if it had been lost or stolen. I called the number as the branch was already closed to sit on hold for over 30mins to be told they cant unblock it. So her I am, all weekend with no way of accessing my money... I am extremely upset and will most likely be closing my account. Now to figure out how to pay my power bill and feed my kids with no money till after Monday

1 /5 John Hyden: Oddest banking visit ever. No receptionist. No signage. You have to find your way to the kiosk, then you speak to a cashier by phone. I’m guessing the cashier was in the back? Edited… I thought it was odd my wife closing the account was $5.95 short. Today (a day later) we got a statement. Now you charge $3.00 a month Paper Statement Fee. I’m guessing $3.00 off that Statement, plus $3.00 off this month, plus a few cents interest = $5.95. She left at just the right time. Go Mona!!!

1 /5 Eric Loeffler: Their ATM is owned by a third party, so if you have any malfunctions you cannot get your money back until the ATM company comes to maintenance it. I had a malfunction a week ago, filled out a form, was told I would hear back by Wednesday when the ATM company maintenances it. I called on Wednesday as I didn’t hear anything and someone told me that they never even filed it. The ATM malfunction was that I took too long to get a $1 bill out of the cash deposit slot, so the ATM took the other $633 I deposited (my paycheck) and did not give it back, and the screen said to contact my financial supervisor or something, I don’t remember exactly, to get the money back. Anyway, if you have a disability that makes it so your arms don’t always work at 100% capacity, go to another bank or else anytime you need to deposit cash in the ATM you could lose it for being too slow. Worst banking experience ever

3 /5 Garrett Orange: Great business, the people who work there just need to be retrained. They cant properly explain procedures and dont count your money back to you after making a withdrawal. Manager is very rude. Generally I contact the MFCU in Austell, they are very professional and I wish they were closer. I even wrote an email to them and nothing has changed. Probably wont be banking there for much longer if they dont get their act together.