Matthew Devine: Allstate Insurance - Cumming (GA)

5 /5 Daniel Forsman: I had a complicated problem that I needed taken care of same day. Matthew personally spent 3 hours helping getting it sorted out. Wonderful experience with his agency and I can’t recommend them enough!

1 /5 Eric Larson: Do not use this place. I called for a homeowners’ quote and asked them to send me the policy declaration to review and see if things looked correct. I never received any documents. The next week, my mortgage company reached out and informed me that this place had requested a payment, changed my insurance, and canceled my current policy. I spent four hours on the phone trying to deal with this. When I finally got someone on the phone at this agency, they just wanted to sell, sell, sell and referred back to the agent who did not send the quote. When they sent me to her, all I got was voicemail. The one time she did pick up, she told me she could not help me and hung up. I got nothing—no documents, no payment authorization, no DocuSign, nothing. It appears to be pure fraud and a scam to get commissions. Trying to call Allstate directly is impossible. You get stuck in one of the worst automated call systems anywhere, and no one will talk to you. The entire experience is a joke and likely a scam. What use is insurance if all they do is take your money and you can’t deal with anyone? I finally had to get my mortgage company to get someone from Allstate corporate on a three-way call to get this resolved. It took many hours of my time, and no one deserves to be treated like that. Avoid at all costs. Unethical is putting it kindly.

1 /5 Pito Rio Cacao: This company, place, agent is the absolute WORST! If I could give it zero stars, I would. Actually, scratch that, Id go into negative stars if that was an option. They have revolutionized levels of annoyance. And the customer service? Terrible, a disgrace, very bad. Dont even get me STARTED. I was on hold for 37 minutes, listening to the same elevator music on an endless loop. When I finally got through to a human (and I use that term loosely), they sounded like they were reading from a script written in a different language. AVOID AT ALL COSTS!

5 /5 shannel barrett-hawthorne: Matthew Divine and staff are courteous and very professional. Anything I have an issue with great or small is dealt with in such a timely manner. I recommend their services to anyone who needs it.

1 /5 Hector Mejia: Im not sure what is going on with the employees from this agency, I contacted the agency due to an increase on my monthly payment that is automatically dedicated from my account; when I asked why my payment was increase the automatic sales speech was, the emissions and coast in LA California and Atlanta GA..not even looking at the address of my policy that clearly shows that my residence is in a remote Rural area..the agent asked to provide city emissions tests, not even realizing that emissions are not required in such a remote Rural areas..so he proceed asking to provide the last two maintenance invoices of my cars, screenshot of odometers. Here is where the nightmares begins, with the back and forth emails that he was unable to open the attachments sent, this lasted for over a week expecting to read my emails sent..after finally all the documentation was received, he came back saying that the annual mileage mentioned at the application years ago is a bit more from what was disclosed, even knowing that it is in the range with what was initially disclosed. It appears that been a long time customer does not have any value, to evaluate if is necessary to upset a loyal client that has never had the necessity to request a claim. It is overwhelming seeing how some people take advantage of a retire and disabled customers.