1 /5 Erika Gonzalez: MILITARY WARNING
We had an awful experience cancelling & were overcharged $90 which we had to fight for with over 5 calls, emails with the owner & texts from an assistant manager. We got our PCS orders on 8/27 and that EXACT day we went in & cancelled. We agreed with 2 more payments, per the cancellation form, BUT they delayed the processing of paperwork to sneak $30 away from us!!! And took ZERO accountability for this and tried to make it our problem!! Understand “Receipt of Proof” on the contract is your orders, and they need to process it the day of you handing it in so they don’t try to steal your money!! They never gave me a reason why they did this, and they tried to say oh you checked in, NOPE, know your rights because they will try anything to take your money they don’t deserve! The other $60 was a glitch, but they didn’t even process anything until after my 5th call!! And they are soooooo unhelpful.
If I did it again I’d demand immediate proof of the cancellation processing the moment I sign & email the owner that the 30 days begins that moment & document every interaction! The employees just mislead & fake promises of refunds but those don’t show up until you demand and beg and it’s the most ridiculous cancellation I’ve ever experienced.
I hope nobody is ever treated how we were & I hope they seriously look at the errors they committed & figure out how to better serve their customers.



