1 /5 Cana Wine Tours: I came to this store to purchase birthday items for my daughter. I spent at least 30 minutes in the store and a young lady helped me find a pair of shoes. I specifically asked on two (2) occasions what the return policy was because the items that I was purchasing were birthday gifts. The young lady told me that as long as I had the receipt, all refunds would be honored within 30 days. I went down not even one week later, and the same young lady would not take the shoes back that she helped me pick out that the same ones she told me I could return. She also informed me that I had to come down when the owner was there and that she (the owner) very rarely provides refunds. I asked her when I could come back to talk to the owner and she replied she didnāt know - sometimes sheās in sometimes sheās not, that maybe on a Monday she might be there. Absolutely incredible. I try to shop and support local and this is the unacceptable mentality and practices that have to be dealt with. I was referred to this place by a local person and this is totally opposite of what you will encounter when you shop online or at bigger and more reputable establishments. Three (3) different adults were behind the counter the second time I asked about the refund BEFORE I presented my credit card, and heard the young lady respond about the 30 days with the receipt. Crooks.
