Hibbett - Calhoun (GA)

1 /5 Luz Estrella Aragon: I came in Saturday to buy my son some football cleats and as soon as I walk in the store, not one of the five girls that were there behind the register greeted me, but just stared me down and Continue talking with each other Which is very frustrating as a customer not feeling welcome Especially when I spend so much money in that store, not once have I made it an issue about anything I walk in knowing exactly what I’m going to get just so I won’t be there too long because I honestly feel very uncomfortable. I hope management can provide better training so customers feel welcomed and supported.

2 /5 Erwin Rivera: The stores selection feels really small. I tried Googling their phone number, but it was missing or outdated. A working number would let me call first to ask if they stocked what I needed or something close. Instead, I drove there since the line was dead.

1 /5 Marlena Welch: I was told to add socks bc I couldn’t get the 25% off just shoes. She said if I added socks I get 25% off both. I only really wanted the shoes bc they were already expensive. I asked if I could do pick up in store and buy online, but the girl working told me it takes 2 hours and she already had other orders. So I finally agreed to socks and shoes. I told her the total didn’t add up for 25% each. She told me well that’s what my computer says. I said fine and immediately went to my car to call customer service. Unforn customer service couldn’t help me bc I didn’t have an order number even though I had all the other info on receipt. She suggested I contact the store. So I called the store and asked to talk to a manager, but the manager wasn’t there. So she asked what was going on. I told her I was overcharged. So I brought it down for her what 25% off price should be per item. So she put me on hold. After hold she said she the staff misunderstood and it was actually 25% off total. I said well then if I knew I wouldn’t have bought it or bought the socks. I would have just done the buy online pick up in store. She said well you can return it. At this point I was already on my 30 min drive back home and I could tell my son was disappointed. I ended up keeping it, but I’m extremely disappointed.

3 /5 Sherri West: This location doesnt have much merchandise. Sizes are limited in shoes and clothing is scarce! Honestly, the customer service is almost void! Always 2 to 3 employees behind the registers, talking to each other, but you have to go get them for assistance. I really like the Cartersville location for customer service and merchandise availability.

5 /5 Brittany Thomas: I walked In and found they sweet young gentleman to help me. I wish I got his name. I showed him a picture of what my nephew wanted for Christmas and he knew automatically where it was for me. I have never been an online shopper and I enjoy the one on one interactions. This one Def made me feel good about shopping at calhoun hibbetts. Will be back.