Rack Room Shoes - Calhoun (GA)

5 /5 Regina L Smith: They have some good deals.

5 /5 Lloyd Steveson: I went into the store at the last minute to grab some shoes for a cruise we were leaving on in three days. I found what I wanted but they did not have my size. They offered to ship them from another store but the shoes would not arrive in time. Enter a young employee named Brensen. He had already been very helpful. Then he said I will get them here before your trip. His Manager reminded him they had a new carrier who took longer than their old one. He said, “I got you”, and took my number and said he would call after noon the next day. He personally drove to the Rome store and got the shoes the next morning. People, that is customer service. He called and I got them a day early. This young man “gets it”! Even when told it couldn’t be done, he never gave up. Customer service at its finest. Terrific young man with exceptional service. Take care of this young man Rack Room, they don’t get any better. Thank you Brensen!

3 /5 Dezi Sanchez: They had some decent shoes just didnt have them in 9.5 thru 11. So if you have odd size feet.. This is your store. Buy one get the 2nd pair half off.

1 /5 LE ML: Addition: I finally heard from Lisa Spears at customer service. She resolved the problem. I went to the local store today and picked up my refund in cash. The store was cleaned up and the girl who initially "helped" me was very nice and professional. So, to you guys that have problems with Rack Room, Lisa Spears is who you speak to and your store can provide her phone or email. Shes busy so give her a week or so to call back. She has 500 stores to service. Poor maintenance, shoes and boxes all over the floor, blocking exits from the aisles. Poor management. They owe me $64 and wont refund to my bank. Gave me a credit which I used, but the socks ($64 worth) are not for grown women. They will fit teen legs and smaller feet. I bought them, thinking of Christmas presents, but when I got home, I measured one up against another sock i had and they failed miserably. Went to exchange for shoes and the girl Shauna, was rude and lied. Said we told her they were tried on... she misunderstood and refused to take the missized socks back. Again $64 worth of useless socks. No refund. No credit. Nothing from this disgusting store. Accused us of having a fungus, because she said other people have them. Were not living in a tent in the woods, Shauna. How insulting can this company get. VERY MUCH MORE. Shauna has little feet, the socks would fit her. A size 8 shoe? Never would fit and they call the socks "womens" They need to relabel "TEENS". Called the main office in NC and was interrogated by the phone operator. She promised Lisa Spears would call back and she never did. This was my 2nd call to her. My daughter called and never got a call back either. Shes in charge of customer service? I doubt it. DO NOT TRUST THE CALHOUN BELWOOD STORE. Its a rip off. Spencer is useless as a manager. Hes inconsistent and has no authority there. He needs to stay in the backroom, like someone we all know stayed in his basement. I am getting in touch with all the agencies I can find for this deliberate theft of my money, including the Attorney Generals Consumer Protection Division, Georgia Dept of Laws Consumer Protection, and the list is extensive. I dont mind spending a few hours to get my refund, NOT a credit because I will never go there again. Online is no better according to the reviews.

1 /5 Elizabeth Lawson: If I could, I give zero stars to Rack Room Shoes Calhoun. They need a new store manager that really cares about their customers and new cashiers, and employees. Back in October, my Mom and I were in the store purchasing shoes for my Mom. She purchased them and took them home. She tried them on the next morning to discover that one of the shoes didnt fit. We returned one pair of shoes to the store, but lost our receipt that same day. We settled for a store gift card. And we decided that next time, well come in and buy a pair of shoes at some other time. Shortly after, we went to Florida and was in Florida in a hospital for a month thanks to Covid. My moms purse was stolen and everything in it including the store credit which was finally returned after overnighting it. However, the store manager expected us, while sick with Covid, to come back into the store. Do you all wish to have covid? I think not. This month of November, we decided to return to the store and purchase socks with the card for the whole family. We opened them all of the packages to put them away when I discovered that they were too small and tight to even fit on my feet or anybodys feet in the family. I compared them to my old socks to the new ones. They claim that they were for women. But, I dont think they are made for actual women that have calves and ankles. I think they are actually made for pre-teen and teenagers. So Shana refused to honor us and take them back, claiming that we have worn them. They werent even worn. They werent even tried on.