1 /5 The Lord is my shepherd I shall not want: If they make a mistake they will not own up to it, you will not get to speak to an actual manager, and you definitely won’t receive a refund. I came up here for a relaxing facial, I got the complete opposite, they used products on my face that I know for a fact were not for someone who has sensitive skin, they lit my face on fire!!! I experienced extreme burning and instead of taking the product off of me after I told her that it was burning she left it on me and just applied another product. This is a huge no, you never do that if you use something on your face that causes discomfort you should remove immediately as it can damage your skin, I now have peeling on my face and a rash in several places also skin feels rough where I received chemical burns. I called to let them know the manager was supposed to call, but she did not instead her assistant did which I found really unprofessional, they were highly aware that I had sensitive skin. Instead of admitting that they messed up and did not use proper products on me they say they don’t know what happened as they used products for sensitive skin. These products were extremely high in fragrance to be sensitive products. Also she was 30 min late calling me back, and felt like she rushed the whole time. They offered me a 10% discount on next visit, but I told them won’t be a next visit this was a horrible experience. I am writing this because I don’t won’t to see this happened to anyone else, people work way to hard to spend money on something and get this type of treatment. Plus it’s really scary when people act so careless because this can really harm someone…
