1 /5 Garrett Lawhorn: My appointment was canceled less than a day before my scheduled appointment. On the scheduled day I left 45 minutes early to make sure I made it on time not knowing it was cancel. While waiting in the car about 10 minute before the appointment, I got a message from the shop that my deposit was beginning returned and that my appointment was canceled. I inquired about this immediately but received no response. Believing this was some sort of mistake I went into the salon and told one of the stylist that I had a 8:30 appointment. The stylist did not know about the appointment asked who I had made the appointment with and I informed here that I made it on the website. She informed me that I had made the appointment with the owner and that she was not there but she would contact her. I was told that she was unable to get in touch with her. The stylist was apologetic and told me that if she could she would do my hair but she had a full schedule that day. Luckily, she pointed me to another salon that was able to do my hair. When I was finally able to get in touch with the owner she told me because I did not respond to a message about confirming the appointment that I received less than a day before the she canceled said appointment. I made this appointment on August 3 for August 22Â and on August 18 I asked about a COVID questionnaire, if this confirmation was so important wouldnt it have been brought up in the interim? Never being one that keeps my phone at my hip and beside that being in the midst of taking my hair out and getting ready for the appointment, I would think it is only be natural not to respond on such short notice. Due to my canceled appointment I had to miss a day of work. I am not trying to criticize your business but you could and should have handled this better. As far as I concerned we will never do business again.
