Salon Bleu - Columbus (GA)

5 /5 Littleherbalistruby: They did beautiful I have no words, God gave them a gift from going from multiple shades of old faded box dye,henna and Virginia hair and made it into a beautiful ginger the first round and fair priced for the hard work! You have a new customer!

5 /5 Jane Williams-Smith: Go to Natalie for all your hair needs! Shes been doing my hair for years and Ive followed wherever her journey has taken her. She has always taken such great care of my hair! She never fails to achieve what I want my hair to look like! Whether youre looking for a quiet service or to chat and laugh, Natalie will give you what youre looking for!

1 /5 Danielle Vanhousen: My hair is thick and wavy. I went with the want of a cut to enhance the wave and texture. This did not happen. The layers are very choppy and this is very noticeable if it is straightened per the picture below. The hair dresser I saw told me multiple times my hair was straight and there was no wave or curl to it. Since my cut there I have found a hair dresser at another salon and she was able to listen and give me what I wanted. See second picture Thank you for my response to my review. I appreciate your acknowledgement of my dissatisfaction, but I feel it’s important to clarify a few points. The picture I posted was indeed taken at the end of the cut, pre-styling. Regarding the consultation, I remember clearly the stylist repeating my request back to me twice to confirm what I was asking for, which is why I was particularly disappointed with the outcome. I understand your preference for direct communication before leaving a review. However, as a customer who chose your salon based on other reviews, I felt it was important to share my honest experience to inform future potential customers. Reviews, both positive and negative, are crucial for maintaining transparency and helping businesses improve. I apologize if you feel my review was unfair; my intention was not to harm your business but to provide honest feedback about my experience. I hope this clarifies any misunderstandings. While I’m glad I’ve found a salon that meets my needs, I wish you the best in your future endeavors and hope this feedback can be used constructively.

1 /5 Rachel Ulu: 1 star. Griselda washed my daughter’s hair Wednesday morning after she got her box braids out the night before. Griselda did a horrible job and left so much product in it still (see the pictures). We didn’t realize till Friday morning how knotted up my poor girls hair was and it took almost three hours with no progress to take the knots out. We took her Saturday morning to Great Clips since they were the only salon that could take her asap. The two lovely ladies 1 star for Salon BLEU Griselda washed my daughter’s hair Wednesday morning after she got her box braids out the night before. We didn’t realize till Friday morning how knotted up my poor girl’s hair was and it took almost three hours with no progress to take the knots out. We took her early this morning to Great Clips since they were the only salon that could take her in asap. The two lovely ladies at Bradley Park sorted through her hair only to find so much product left in her hair that Griselda didn’t thoroughly wash out. They said there’s no way in two days her hair could get so knotted up like this on its own. They were unable to save my daughter’s hair and wanted to be sure I snap some photos to take it back to Salon BLEU to file a complaint and get my refund. Those kind women were life savers and told me this was a huge no no in the hair and beauty industry and were actually the ones who told me to file a complaint to help protect other families with ethnic hair. When I got there I specifically asked for a manager. Instead the manager didn’t bother to approach me (granted she was busy I get that) so she sent her assistant instead. When I explained to the assistant what happened in a calm nice way, the first thing she had the audacity to ask was “was it communicated that your daughter had box braids in before the wash?” I told her no but it’s obvious you can see my daughter’s hair was in braids previously (see before photo) and the point is Griselda did a poor job at washing her hair. The assistant then went back to tell the manager Desiree Brown what was going on and instead of Desiree Brown coming to apologize to me especially as the owner of her company, she sent her assistant back to refund me $20 and apologize again. You would think the owner would come and apologize herself or see the work of one of her employees since this is her business and chopping this amount of hair off my poor daughter is insane. As I received my money, I kindly thanked the lady and walked out and Ms Desiree Brown watched me leave the salon without saying a word to me. No empathy, no apology and horrible customer service. Do better Salon BLEU. I could have walked up in there and raised hell (for my kids I will) but I walked in there calmly with a plan to address our situation with proof of photos and got no kind of empathy or apology from the owner but she just watched me leave and said nothing and had her timid small assistant do her dirty work. I’m the least to expect anything from anyone but have some compassion. This is people’s hair, it’s apart of their identity. This is my precious daughter who had to endure so much for hours. Sure it’ll grow again and sure people make mistakes but the one thing I should have gotten as I requested was to speak to Ms Desiree Brown not her assistant. I take full responsibility for not checking Griselda’s work when we left the salon but I’ve been here a few times in the past for a wash and you would naturally assume that checking her work isn’t needed.

5 /5 Ali Darby: Annie made my hair look the best it’s ever looked! The stylists listen to what the clients want and give them recommendations based off the clients needs. The salon is clean and the prices are appropriate.