1 /5 Carlitta Bell: I had a very disappointing experience at this salon. When I explained how I wanted my nails done, the technician immediately became defensive. The initial price was $165, which I was completely fine with. However, after discussing the design with my sister, we decided to go with a different option that included actual diamond rhinestones. The price then increased to $175, plus an additional $50 for the diamonds—again, no issue, as these were my birthday nails.
Unfortunately, when the nails were finished, they did not meet my expectations, so I requested they be removed and replaced with a simple black French design. When it came time to pay, I was quoted $149, but the pricing did not add up based on the previous estimates. Instead of clarifying the discrepancy, the technician became defensive. Despite my repeated requests for the pricing to make sense, the only resolution offered was a change of polish.
Overall, the lack of professionalism and transparency made for a frustrating experience. I will not be returning to this establishment.
RESPONSE:
I appreciate your response, but I’d like to clarify a few things. When I first showed the nail tech my inspiration photo, she immediately seemed agitated and, instead of discussing the design with me, she ran to print out an invoice. I had no issue with the $165 price and only changed my design afterward—at which point, she acted as if it wasn’t a problem and never mentioned that the final result wouldn’t resemble the inspiration photo.
The real issue arose when she completed the design, and I pointed out that it looked nothing like what I requested. She struggled to properly place the rhinestones and ultimately couldn’t figure out how to make it work. That’s when I asked her to remove them and just match the design to my other nails. If transparency is truly a priority, then let’s also acknowledge that it wasn’t until the owner (or the man who fixed my nails) got involved that I was finally informed about the breakdown of costs—$20 for the French tip and $30 for the diamonds. Initially, he was about to charge me $125 before the nail tech added new charges.
The core issue here isn’t just the pricing—it’s the poor customer service. Instead of being treated with professionalism and respect, I was met with defensiveness and attitude. It felt as though I was expected to simply pay for a job that was not done well. Whatever happened to valuing customer satisfaction? I would hope that, as a business, you would focus on improving the experience rather than dismissing valid concerns.
