Honest-1 Auto Care - Marietta (GA)

1 /5 Suzanne Olszeski: I had my car serviced here in the past with great experiences. My "other"shop had told me I needed control arms. My husband said I should reach out to Honest One for a quote. The man on the phone said they would need to look at my car to see what exactly was needed. During the conversation, I asked two times what the cost would be, and he skirted the question. Shame on me for not pressing harder I dropped my car off, and shortly HO called with a quote. It was close to $3000.00, so I was reconsidering fixing vs. buying a new car. When I went to pick up my car, I was charged $180.00. I stated it would have been nice if someone would have given me a heads up just to look at my car would be close to $200.00. They discounted my bill $30.00, and I left. I was in the car business. I appreciate the time it takes to diagnose car issues. I knew what was wrong, and understand a charge to accurately quote the job. I just expect it would be communicated up front in the process

5 /5 Maddie Moore: Service was exceptional! Tania was amazing and incredibly helpful! She really cared that I was getting the best prices possible and also showed me how to change my cabin air filter. Wonderful place!

1 /5 Ignacia Molina: The name “Honest” doesn’t reflect their service. I went to do my 30k service ($600) after 2 hours, they sent me an email with all the “Requires Intimidate Action” I called them and the assistant told me that they need to wait for my APPROVAL to do it, I told him I will consult first and call back! After 5’ I called back telling them that I didn’t want to do the service because it wasn’t critical and realized they did the service without asking me! I called to talk to the manager Berry was he was very disrespectful.

4 /5 Valerie Sandiford: Update: I got a refund for $50 because the price in the system was apparently not adjusted properly. The owner cares about his customers. Thanks Butch. Staff and waiting area are nice but I just got charged $200 for a standard oil change. Price breakdown was $130 for oil. The same oil is $20 at Walmart. I feel like I just got scammed. I guess bring your own oil if you want to get an oil change done here cause otherwise you’ll get overcharged. Some reimbursement would be nice but that probably won’t happen… please at least tell future customers that it’s gonna be $130 just for the oil.

4 /5 Lauren James: We had some issues at first with the car repair but I do appreciate that the shop made everything right for us and earned back our business. Thank you! We appreciate it