1 /5 Suzanne Olszeski: I had my car serviced here in the past with great experiences.
My "other"shop had told me I needed control arms. My husband said I should reach out to Honest One for a quote. The man on the phone said they would need to look at my car to see what exactly was needed. During the conversation, I asked two times what the cost would be, and he skirted the question. Shame on me for not pressing harder
I dropped my car off, and shortly HO called with a quote. It was close to $3000.00, so I was reconsidering fixing vs. buying a new car.
When I went to pick up my car, I was charged $180.00. I stated it would have been nice if someone would have given me a heads up just to look at my car would be close to $200.00. They discounted my bill $30.00, and I left.
I was in the car business. I appreciate the time it takes to diagnose car issues. I knew what was wrong, and understand a charge to accurately quote the job. I just expect it would be communicated up front in the process