1 /5 Takina Leach: Ive been a loyal customer of Forever Nails since I moved to Conyers in 2017, and Ive always loved Lillys work. However, today was a very unpleasant experience, especially since I went to get my nails done for my birthday.
I requested coffin-shaped nails with square French tips, but what I received was far from what I asked for. The shape was completely off, and the French tips were crooked. When I asked for the polish to be removed, Lilly was kind about the situation and admitted that she could only do simple nail designs. I wish I had known that beforehandāit would have saved me a lot of frustration and money.
As a loyal customer, I expected better service. Given the poor quality of the work, I believe they should have either discounted the service or not charged me the $45 at all. I ended up leaving and going to iNails on Sigman Road, where I spent $75 to get my nails redone. While my nails now look beautiful, the extra expense was unnecessary and disappointing.
Unfortunately, I will not be returning to Forever Nails. While Lilly has always been kind, this experience made it clear that customer retention is not a priority for them. If youre someone who gets your nails done regularly and expects quality and attention to detail, I cannot recommend this salon. To them, youre just another dollar.
