1 /5 Nicole Drennan: While the office staff is friendly, there are several areas that need improvement. Reaching the office by phone is consistently difficult, which complicates scheduling and communication. The waiting area is uncomfortably cold, so be prepared for a long wait—our appointments typically lasted around two hours.
During our first visit, my children’s routine cleanings took much longer than expected, and parents were not permitted to accompany young children, which may be concerning for some. On our second visit, my 7-year-old required a numbing injection for a small cavity, but I was again not allowed to be present for support, even just to hold her hand. This policy may not be suitable for families with young or anxious children. We will definitely be switching to a more reputable and "kid-friendly" office.